Camunda VS Zendesk

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

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2022-04-16

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

Landing page //
2022-03-08

CamundaCon 2018: The Role of Workflows in Microservices (Camunda)

Zendesk videos

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Zendesk Overview Demo

Category Popularity

0-100% (relative to Camunda and Zendesk)

Camunda

Zendesk

BPM

100 100%

BPM

0% 0

Customer Support

0 0%

Customer Support

100% 100

Project Management

100 100%

Project Management

0% 0

Help Desk

0 0%

Help Desk

100% 100

Questions and Answers

As answered by people managing Camunda and Zendesk.

Who are some of the biggest customers of your product?

Camunda's answer

likeMagic 24 Hour Fitness Atlassian Deutsche Telekom U.S. Department of Veterans Affairs Zalando Amdocs DB Cargo Helsana

User comments

Share your experience with using Camunda and Zendesk. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Camunda and Zendesk

Camunda Reviews

7 Best Business Process Management Tools (2023)

Camunda provides one of the best developer communities to help your team design, build, and automate any complicated business process, with over 100.000 developers. Having such a large network is critical for your team to have a technical reference whenever needed.

Source: theecmconsultant.com

11 Business Process Management (BPM) Software for SMBs

With Camunda, you can connect, collaborate, and scale rapidly. Orchestrate Camunda into the process endpoints your organization needs to automate the flow and bring IT and business together to collaborate effectively.

Source: geekflare.com

12 of the Top-Rated Free and Open-Source BPM Software Solutions

Description: Camunda is an open-source software company providing process automation with a developer-friendly approach that is standards-based, highly scalable, and collaborative for business and IT. The vendor offers visibility into business operations and improves system resilience. The provider’s workflow and decision automation tools enable Camunda to build software...

Source: solutionsreview.com

Top 7 Workflow Software (2020 Reviews)

Camunda also offers Camunda Cloud — a workflow system that’s best for cloud computing workflows, like a shared service process.

Source: clickup.com

10 Best Open Source BPM Tools

Camunda is a lightweight open-source workflow automation tool with extensive scalability. You can build decision tables and BPMN process diagrams with an easy to use application. Using the BPMN specifications, it helps assist the process executions.

Source: wisdomplexus.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

The 19 Best Call Center Software (& Features You Need) in 2022

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

Source: blog.hubspot.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

Source: www.tidio.com

Top 21 Salesforce’s Competitors and Alternatives

Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Camunda should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Camunda mentions (15)

Optimizing Decision Making with a Trie Tree-Based Rules Engine: An Experience Report
In Pictet Technologies, my team relies a lot on decision models. These models allow our business analysts to input Compliance business rules directly into the systems with minimal developer intervention. When I joined the company, we used to use both Drools and Camunda. However, we faced severe memory and performance issues, specifically with Camunda, prompting me to explore alternatives. - Source: dev.to / over 1 year ago
How to Communicate Your Process Visually using BPMN as Code
BPMN is actually a set of standards has been used for years for complex enterprise processes, and nowadays it's becoming more accessible thanks to the development of the new techniques. Web based tooling (like Camunda, BPMN.io), more platforms supporting integrating diagrams into the flows, and remote work culture all helps us to use BPMN easier. Besides all of that, we drive/lead more and more initiatives... - Source: dev.to / over 1 year ago
How to Achieve Geo-redundancy with Zeebe
Bernd Ruecker is co-founder and chief technologist of Camunda as well as the author ofPractical Process Automation with O’Reilly. He likes speaking about himself in the third person. He is passionate about developer-friendly process automation technology. Connect viaLinkedIn or follow him onTwitter. As always, he loves getting your feedback. Comment below orsend him an email. - Source: dev.to / almost 2 years ago
Ask HN: Who is hiring? (June 2022)
Camunda | Senior Frontend Engineer | REMOTE EMEA (Europe, Middle East and Africa) | Full-time At Camunda - https://camunda.com - we have a simple goal: automate any processes, anywhere. All the way from Zalando's online shop to NASA's space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they... - Source: Hacker News / almost 2 years ago
Book notes: Turn the Ship Around!
Camuda and Zeebe are targeted to microservices developers. - Source: dev.to / about 2 years ago

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago

What are some alternatives?

When comparing Camunda and Zendesk, you can also consider the following products

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!