Software Alternatives & Reviews

CallMiner Eureka VS Observe.AI

Compare CallMiner Eureka VS Observe.AI and see what are their differences

CallMiner Eureka logo CallMiner Eureka

Speech Analytics

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30
  • Observe.AI Landing page
    Landing page //
    2023-07-22

CallMiner Eureka videos

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Observe.AI videos

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Category Popularity

0-100% (relative to CallMiner Eureka and Observe.AI)
Communication
43 43%
57% 57
Business & Commerce
40 40%
60% 60
Online Services
43 43%
57% 57
Work Management
41 41%
59% 59

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallMiner Eureka and Observe.AI

CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.

Observe.AI Reviews

We have no reviews of Observe.AI yet.
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Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallMiner Eureka mentions (0)

We have not tracked any mentions of CallMiner Eureka yet. Tracking of CallMiner Eureka recommendations started around Mar 2021.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

What are some alternatives?

When comparing CallMiner Eureka and Observe.AI, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

klaus - Conversation review tool for support teams

Infobip - A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.