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CallMiner Eureka VS Genesys

Compare CallMiner Eureka VS Genesys and see what are their differences

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CallMiner Eureka logo CallMiner Eureka

Speech Analytics

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30
  • Genesys Landing page
    Landing page //
    2023-09-13

CallMiner Eureka videos

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Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to CallMiner Eureka and Genesys)

CallMiner Eureka

Genesys

Communication
36 36%
Communication
64% 64
Business & Commerce
53 53%
Business & Commerce
47% 47
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Online Services
100 100%
Online Services
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallMiner Eureka and Genesys

CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.
Source: biz30.timedoctor.com

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing CallMiner Eureka and Genesys, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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