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CallMiner Eureka VS Scorebuddy

Compare CallMiner Eureka VS Scorebuddy and see what are their differences

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CallMiner Eureka logo CallMiner Eureka

Speech Analytics

Scorebuddy logo Scorebuddy

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30
  • Scorebuddy Landing page
    Landing page //
    2023-06-17

CallMiner Eureka videos

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Scorebuddy videos

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Scorebuddy Explainer Video

More videos:

  • Review - Scorebuddy - Simple Staff Scoring Solution for Quality Monitoring Customer Service

Category Popularity

0-100% (relative to CallMiner Eureka and Scorebuddy)

CallMiner Eureka

Scorebuddy

Communication
36 36%
Communication
64% 64
Business & Commerce
34 34%
Business & Commerce
66% 66
Online Services
40 40%
Online Services
60% 60
Work Management
25 25%
Work Management
75% 75

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallMiner Eureka and Scorebuddy

CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.
Source: biz30.timedoctor.com

Scorebuddy Reviews

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What are some alternatives?

When comparing CallMiner Eureka and Scorebuddy, you can also consider the following products

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

klaus - Conversation review tool for support teams

Infobip - A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

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