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CallMiner Eureka VS PlayVox

Compare CallMiner Eureka VS PlayVox and see what are their differences

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CallMiner Eureka logo CallMiner Eureka

Speech Analytics

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • CallMiner Eureka Landing page
    Landing page //
    2023-08-30
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

CallMiner Eureka videos

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PlayVox videos

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Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to CallMiner Eureka and PlayVox)

CallMiner Eureka

PlayVox

Communication
38 38%
Communication
62% 62
Business & Commerce
41 41%
Business & Commerce
59% 59
Work Management
22 22%
Work Management
78% 78
Online Services
43 43%
Online Services
57% 57

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallMiner Eureka and PlayVox

CallMiner Eureka Reviews

Best Call Center Software: The Complete List (2020 Update)
CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.
Source: biz30.timedoctor.com

PlayVox Reviews

We have no reviews of PlayVox yet.
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What are some alternatives?

When comparing CallMiner Eureka and PlayVox, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

klaus - Conversation review tool for support teams

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