Busatools is an all-in-one website analytics tool offering a comprehensive range of features to enhance online business management and analytics. Key offerings include:
Website Analytics: Tracks user behavior, analyzes website traffic, and provides insights into audience preferences for informed decision-making and enhanced online presence. User Interaction Recording: Advanced module for recording user interactions, offering crucial insights without compromising user privacy, enhancing user experience, and ensuring data security. Heatmaps: Collects heatmaps from all pages, helping in understanding user behavior and optimizing websites by identifying and addressing pain points. Live Chat: Integrated live chat feature for addressing user queries in real-time, enhancing user engagement. Performance and Reviews: Highly praised for its transformative impact and simplicity, combining several analytics tools into one service. Usage Statistics: Boasts over 20 million active users and has recorded over 30 million interactions and feedback forms. Data Insights and Security: Provides instantaneous insights with comprehensive dashboards for data visualization and adheres to high standards of data security and compliance. Plans and Pricing: Offers various plans including a free Starter plan, and progressively advanced Premium, Pro, and Enterprise plans catering to different levels of analytics and user interaction needs. Busatools is thus a robust tool for businesses seeking to optimize their online presence through detailed analytics and user interaction insights.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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