Software Alternatives, Accelerators & Startups

Burrelles VS Intercom

Compare Burrelles VS Intercom and see what are their differences

Burrelles logo Burrelles

Burrelles is an all-in-one solution to help you build, monitor and report on winning earned media programs through their easy-to-use Media Outreach, Media Monitoring, and Reporting/Analysis platform — and through long-serving human support staff.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Burrelles Landing page
    Landing page //
    2020-01-20

Burrelles is an all-in-one solution to help you build, monitor and report on winning earned media programs.

We understand the importance of easy-to-use solutions that leverage technologies like AI and image recognition. Still, Burrelles maintains its commitment to providing human insights by combining this modern technology with long-serving support staff. Besides print media, Burrelles monitors thousands of online media, blogs, social media, TV, radio, and podcasts.

Power your Media Outreach with our fully integrated media contacts database and direct (or wire) distribution options, complete with an AI writing assistant and distribution reporting.

Report and analyze your coverage automatically through our platform with colorful charts and graphs, or have Burrelles’ expert (human) analysts prepare a custom qualitative and quantitative analysis.

  • Intercom Landing page
    Landing page //
    2023-07-05

Burrelles videos

Burrelles Media Monitoring Preview

More videos:

  • Review - Media monitoring, clipping, and reporting in 2020 with Burrelles' Cathy Del Colle

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Burrelles and Intercom)
Reputation Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Media Monitoring
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Burrelles and Intercom

Burrelles Reviews

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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Burrelles mentions (0)

We have not tracked any mentions of Burrelles yet. Tracking of Burrelles recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing Burrelles and Intercom, you can also consider the following products

Meltwater - Media monitoring, social media monitoring & media Intelligence products & tools help companies grow and build brands by listening, understanding, engaging and benchmarking their customers, markets and social business communities.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Agility PR Solutions - Agility PR Solutions provides media database, monitoring and analytics solutions to simplify the communications lifecycle.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Prowly - Reach journalists and bloggers through your online pressroom. Get publicity and measure digital PR effectiveness with Prowly PR Software.

Drift - A messaging app that helps you grow your business.