Boomi VS Freshdesk

Boomi Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Boomi mentions (10)

• The Boomi community you didn't know you needed

  This community goes beyond just fostering camaraderie. It empowers Boomi developers by enabling them to collaborate, share knowledge, and overcome challenges together. Ultimately, this collaborative environment pushes the boundaries of what's possible with Boomi integrations. - Source: dev.to / 1 day ago

• How to automate email sending from MySQL databases using Boomi

  An Integration platform as a service (iPaaS), like Boomi, is known for integrating platforms and data from different services. However, another interesting feature of the iPaaS solution is its ability to ensure efficient communication with your business clients. - Source: dev.to / 15 days ago

• How to convert XML files to CSV format using Boomi in Docker

  A Boomi platform account: if you do not have one, create a 30-day free trial account. - Source: dev.to / about 1 month ago

• How to sync your MySQL database with Salesforce in Docker using Boomi

  iPaaS systems like Boomi shine even brighter thanks to their intuitive and user-friendly interfaces. These solutions simplify integration with third-party applications, like Salesforce for customer management and Eyer for complete visibility. No matter how complex the integrations become, iPaaS platforms like Boomi empower us to achieve our goals without compromise. In other words, we can leverage the power of... - Source: dev.to / about 1 month ago

• Password Synchronization Between Keeper Password Manager and Hudu

  I am blessed in the case that we have in house developers I can work with. In our case we use Boomi to handle API integrations. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago