BlueTally VS Freshdesk
Compare BlueTally VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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BlueTally
Snipe-IT
Reftab
Asset Panda
AssetTiger
EZOfficeInventory
OpenMAINT
Fishbowl Warehouse
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
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BlueTally helps you never lose track of an item again, and gets you in full control of your assets.
Always know the where and who of your most important assets. Our powerful asset management software helps you stay organized and manage everything from pianos to phones.
«Where is this?» Get an overview of where your assets are, and how many assets are at a location.
«Who has this?» Find which employee that has the asset you're looking for, and who had it beforehand.
«How many are left?» Easily see how many assets are ready for checkout, out for repair or currently in use.
BlueTally FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, BlueTally should be more popular than Freshdesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
And speaking about Bluetally, which is a necessary part of my workflow because it literally helps me keep track of all our assets across multiple projects. It's been especially invaluable in managing my team's IT assets as we transition into remote work. It allows us to view our current inventory numbers and easily identify which items need replacing or upgrading. Not only does this help reduce costs by utilizing... Source: about 1 year ago
BlueTally is my second choice due to its user-friendly interface and simplicity. What I love about this are all the integrations (like Intune, Jamf, Kandji, Jira, ++) and how easy it looks to setup. It's also much cheaper than NinjaOne. But there's a tiny hiccup - no mobile app, which is kind of annoying if I want to check in on the go. Source: about 1 year ago
Check out BlueTally, it's fully cloud based, super user friendly to setup and use, integrates with Intune, Jamf, Kandji, Azure AD, Okta, Jira (+++) and automatically pulls warranty info for Dell and Lenovo devices! Source: about 1 year ago
It’s nice to see Bluetally mentioned because it is a decent tool, especially as a cloud-based asset management tool. We use it at my workplace and I got that recommendation from a thread I saw actually. Going in, we weren’t sure what to expect and at the time, they needed to work on some updates but I will say that it was easy to introduce. It’s fully cloud-based so it only took us a few minutes to get started and... Source: over 1 year ago
I use BlueTally, you can check that out. There’s an online demo you can try. You can also customize kits for bulk checkouts if you have regulars that you supply to and they pretty much order the same thing all the time which is also very helpful and now you can let external vendors into your BlueTally account so they can see what assets they’ve supplied. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Reftab - Free asset management software with check in check out. Track assets with custom asset tags and mobile apps. Supports handheld scanners for quick item check out.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.