Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than BlueMail. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Thanks for all of the feedback on this topic, I'm just the type of guy that has always liked trying out new & different software and applications. Of course I'm not a software developer but as far as the fairemail application is concerned, it's technically at least 'partially' cloud based because I remember when I first setup my valid email accounts it asks for permissions from the email vendors such as gmail.... Source: 5 months ago
You may want to take a look at bluemail.me, if it is free for personal use and it seems to support EWS/Exchange. Source: over 1 year ago
Go to https://bluemail.me/ then click the arrow next to "Download Snap" and choose your option. I am using POP and downloaded the RPM versions and clicking on it in my downloads folder started the installation process. Source: almost 2 years ago
Https://bluemail.me/ works well, propriety license and free to use. Source: over 2 years ago
Bluemail (worked flawlessly; but I can't find reviews about it, So I stopped using it and deleted it from the Azure Apps. Is anyone using this? Is it safe/unsafe? This works best out of the box including calendar). Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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