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Bandwidth VS Five9

Compare Bandwidth VS Five9 and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Bandwidth logo Bandwidth

Bandwidth offers SIP trunking, Emergency communications, and Voice & Messaging APIs.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Bandwidth Landing page
    Landing page //
    2023-08-22
  • Five9 Landing page
    Landing page //
    2023-05-12

Bandwidth videos

+ Add

Bandwidth by Greg Wilson - Murphy's Magic - Trick Review

More videos:

  • Review - Bandwidth Review 2020: Stripe for Cell Phones
  • Review - REVIEW #23: Bandwidth by Gregory Wilson

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Bandwidth and Five9)

Bandwidth

Five9

Communication
30 30%
Communication
70% 70
Messaging
100 100%
Messaging
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Voice And SMS
100 100%
Voice And SMS
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bandwidth and Five9

Bandwidth Reviews

Textverified Alternatives – Nonvoipusapp.com & 6 more
Bandwidth offers a range of communication APIs, including SMS and voice services. With its verification APIs, businesses can implement phone number verification and two-factor authentication with ease. Bandwidth’s emphasis on delivering excellent call quality and messaging reliability positions it as a reliable alternative for online verification needs.
Source: nonvoipusapp.com
15 Best Twilio Alternatives 2022
This way, you get to optimize your messaging for business purposes. Still, you can also keep testing various strategies as Bandwidth doesn’t have a limit on the messages you can send through their API or platform.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
In this manner, you get to enhance your messaging for company purposes. Still, you can also keep screening various techniques as Bandwidth does not have a limitation on the transmissions you can transmit through their API and platform.
Source: www.techolac.com

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Bandwidth seems to be a lot more popular than Five9. While we know about 73 links to Bandwidth, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bandwidth mentions (73)

  • Tried and Failed to Find Mystery Wine Lady
    I know this was a scam, but I spooked them (or broke the bot?) before I heard their plan. I did a reverse image search, and I found nothing. I looked at the metadata on the image, but I saw nothing useful. I looked up the number and found out it was a virtual number from bandwidth.com. I didn't know what to do after that, so I just reported the number to bandwidth. Source: 5 months ago
  • Recommendations on SIP providers that also offer hosted Direct Routing
    I wanted to add a secondary provider though with Direct Routing for fail over but was looking for recommendations. I'm in Canada so prefer someone with a Canadian POP but not mandatory. I also prefer self-signup when possible, similar to Telnyx, Flowroute etc. I was checking bandwidth.com as I see they do this but it doesn't let you sign up and wants you to contact sales. That's fine and I was planning on... Source: about 1 year ago
  • Troubleshooting Porting Errors
    You can pop your area code and prefix in the link below and see what providers do have a presence. Obviously, Sprint/T-Mobile will be one of them but if you don't see bandwidth.com then you're out of luck and there are no workarounds. Source: over 1 year ago
  • Understanding E911 and dispatchable location.
    Your provider should be able to provide a short code (e.g. '933' if using bandwidth.com) that will read out the e911 information for the number calling. Source: over 1 year ago
  • Idk if im being scammed or im just stupid plz help
    While I think you have your answer, another way to validate a number is to use https://freecarrierlookup.com/ and check the phone number. From that you can often tell if it is a "web only" number that a scammer outside the US would use. For example, it might belong to bandwidth.com or google voice. If it does belong to Bandwidth.com you can report it to them, and they are really fast at cancelling scammers. Source: over 1 year ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing Bandwidth and Five9, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Plivo - Plivo simplifies your customer engagement.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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