Software Alternatives, Accelerators & Startups

Backendless VS Intercom

Compare Backendless VS Intercom and see what are their differences

Backendless logo Backendless

Backendless is a mobile Backend as a Service (mBaaS) platform.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Backendless Landing page
    Landing page //
    2023-07-20
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Backendless videos

Backendless 5 Release Overview (webinar)

More videos:

  • Review - Functionality Visibility Control in Backendless Console
  • Review - Backendless version 3.0 Overview

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Backendless and Intercom)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Databases
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Backendless and Intercom

Backendless Reviews

2023 Firebase Alternatives: Top 10 Open-Source & Free
There are three comprehensive plans of this BaaS vendor: Backendless Cloud, Pro and Managed. But it only opened the pricing details of Backendless Cloud in this regard. Here are the key components of Backendless Cloud pricing:
Firebase Alternatives – Top 10 Competitors
Backendless is a highly scalable mobile Backend-as-a-Service (mBaaS) platform providing gazillion of features, including user authentication, live audio and video streaming, message filtering, push notifications, auto-scalability, data persistence, file storage, geo-location, cloud-code, analytics, and custom business logic. It has it all what you need to build awesome...

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Backendless should be more popular than Intercom. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Backendless mentions (21)

  • Ap Developer
    Go here: https://backendless.com/ . If that don't work for you, Let me know and I'll tell you what next to do. Source: about 1 year ago
  • Join the Free Database Training Course From Backendless
    This article first appeared on https://backendless.com. - Source: dev.to / over 1 year ago
  • free-for.dev
    Backendless.com — Mobile and Web Baas, with 1 GB file storage free, push notifications 50000/month, and 1000 data objects in table. - Source: dev.to / over 1 year ago
  • How Much Does Custom Software Development Cost?
    Luckily, instead of building the backend from scratch, some backend Application Programming Interfaces (APIs) are available. Consider the following options: REST API, Firebase, Backendless, and JHipster. Using APIs is a great way to adopt a functional backend with lower custom software development pricing. - Source: dev.to / almost 2 years ago
  • Urgent: Low code / No Code App Builders
    The best no-code/low-code platform for building both the frontend and backend in one place is Backendless. They have the best backend features and a really solid UI Builder that gives you pretty much all capabilities you'll likely need. Source: almost 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Backendless and Intercom, you can also consider the following products

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datomic - The fully transactional, cloud-ready, distributed database

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oracle TimesTen - TimesTen is an in-memory, relational database management system with persistence and...

Drift - A messaging app that helps you grow your business.