Atera VS Userback

Compare Atera VS Userback and see what are their differences

Rating: 5.0 · 1 review
Pricing: Paid Free trial

Is it good? Alternatives

Rating: 0 reviews
Pricing: Freemium Free trial

Is it good? Alternatives

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Atera should be more popular than Userback. It has been mentioned 5 times since March 2021.

social mentions: 5 vs 3
Monitoring Tools popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Atera	Userback
Website	atera.com	userback.io
Pricing	Paid Free trial Official pricing	Freemium Free trial Official pricing
Platforms	Windows Mac OSX Linux	Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
Company	2001	Startup from Australia · 10 - 19 employees
Listed in	Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6	Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6

About Atera and Userback

In their own words, as submitted to SaaSHub.

Atera

Userback

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including...

Features and specs

What each product offers, as listed by its team.

Atera 7 features

Userback 14 features

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

Screenshot Capturing
Screen Recording
Annotations
Integrations
Collaboration Tools
Clean UI
Customizable
Feedback widget
Feedback & Commenting
Free Trial
14-day free trial, no credit card required
GDPR Compliant
Browser Extensions
Branding
Surveys

Analysis

An editorial look at what each product does well and who it suits.

Atera

Userback

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

Overall verdict

Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

Web development teams looking to gather focused feedback during development.
Product teams seeking a streamlined method for collecting user insights.
Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Videos

Walkthroughs and reviews on video.

Atera 8 videos + Add

Userback 1 video + Add

Enter a new era of AI-powered IT with Atera

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Atera

Userback

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing Atera and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Atera and Userback. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Atera 5.0 · 1 review

Userback no reviews yet

Great tool!
SaaSHub review

· Mar 2024

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...
HWMonitor Review & Alternatives for 2023
www.comparitech.com · Oct 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
www.softwaretestinghelp.com · Aug 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

We have no reviews of Userback yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Atera 5 mentions

Userback 3 mentions

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: almost 4 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: almost 4 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: about 4 years ago

What is Userback and how does it work?
Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
Web designers of reddit, how do you effectively do remote design reviews?
Userback is a good tool for design review & feedback. Source: almost 4 years ago
Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago

Alternatives to Atera and Userback

When comparing Atera and Userback, you can also consider the following products.

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Compare NinjaOne to Atera or Userback:

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Marker.io
Visual feedback and bug reporting tool for websites

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Usersnap
Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

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tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Compare tawk.to to Atera or Userback:

tawk.to vs Atera tawk.to vs Userback
BugHerd
BugHerd: The Website Feedback Tool for Agencies

Compare BugHerd to Atera or Userback:

BugHerd vs Atera BugHerd vs Userback