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Zoho Desk VS Zoho Flow

Compare Zoho Desk VS Zoho Flow and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Zoho Flow logo Zoho Flow

Zoho Flow is an integration platform for effortlessly connecting web applications and automating complex business workflows.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Zoho Flow Landing page
    Landing page //
    2023-08-29

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Zoho Flow

Website
zoho.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Zoho Flow features and specs

  • User-Friendly Interface
    Zoho Flow features an intuitive drag-and-drop interface, making it easier for users to create and manage workflows without needing programming skills.
  • Wide Range of Integrations
    Supports a vast array of apps and services, enabling users to automate tasks across different platforms and streamline their operations.
  • Customizable Workflows
    Offers extensive customization options, allowing users to tailor workflows to meet their specific business requirements.
  • Real-Time Tracking and Alerts
    Provides real-time tracking, notifications, and alerts to ensure that users remain informed about the status of their workflows.
  • Strong Security Measures
    Implements rigorous security protocols to safeguard user data and maintain confidentiality.
  • Integration with Other Zoho Products
    Works seamlessly with other Zoho applications, enhancing its utility for businesses already using Zoho's suite of tools.

Possible disadvantages of Zoho Flow

  • Learning Curve
    Despite its user-friendly interface, users may still face a learning curve when first getting acquainted with the platform’s capabilities.
  • Performance Issues
    Some users report occasional performance issues, such as delays or failures in workflow execution, which can disrupt automated processes.
  • Limited Free Tier
    The free tier of Zoho Flow has limitations in terms of the number of available integrations and workflow complexity, which may not be sufficient for larger businesses.
  • Customer Support
    While Zoho Flow offers customer support, some users feel that the response times and resolution quality could be improved.
  • Complex Workflows
    Creating highly complex workflows can be challenging and may require a deeper understanding of the tool and its capabilities.
  • Pricing Structure
    The pricing structure may not be ideal for all businesses, especially small startups or freelancers who might find it expensive relative to their needs.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Zoho Flow videos

+ Add

Getting started with Zoho Flow

More videos:

  • Review - Zoho Flow
  • Review - How I Failed To Get Zoho Flow Working (But I Don't Think It's My Fault)

Category Popularity

0-100% (relative to Zoho Desk and Zoho Flow)

Zoho Desk

Zoho Flow

Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Automation
0 0%
Automation
100% 100

User comments

Share your experience with using Zoho Desk and Zoho Flow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Zoho Flow

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Zoho Flow Reviews

15 Great Zapier Alternatives to Automate your Workflows
Zoho Flow offers a large number of apps, as well as dozens of pre-built workflows to help you get started. With a user-friendly editor, and an array of advanced features (like variables and webhooks), Zoho Flow is an excellent alternative to consider, especially for small businesses looking for an integrated suite of tools.
Source: paperform.co

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Zoho Flow mentions (0)

We have not tracked any mentions of Zoho Flow yet. Tracking of Zoho Flow recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and Zoho Flow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Make.com - Tool for workflow automation (Former Integromat)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

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