Artifactory VS Freshdesk

Artifactory Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Artifactory mentions (20)

• Where to store executables shared by a team/project

  I kind of hate it, but Artifactory seems popular at companies: https://jfrog.com/artifactory/. Source: 10 months ago

• Adding Virtual Environments to Git Repo

  When not providing all dependencies yourself, you might suffer from people deleting the packages you depend on (IMHO a very rare scenario). If it is really that critical (hint: usually it isn't), create a local mirror of Pypi (full or only the packages you need). Devpi, Artifactory, etc. Can do that or you just dump the necessary files into Cloud storage, so you have a backup. Source: 12 months ago

• Authenticated Docker Hub image pulls in Kubernetes

  Operate a pull-through cache registry, like Artifactory or the open source reference Docker registry. This will allow you to pull images from Docker Hub less frequently, improving your chances of staying under the anonymous usage limit. - Source: dev.to / about 1 year ago

• Concretely, how do you trust the experts? That is, how do you a) identify experts relevant to something and b) determine if they have a consensus (and if so, what it is) on a given topic?

  Like suppose for a second that . . . Idk . . . a product team wants our ci workflows to start using Artifactory. Okay great, I don't know Artifactory integration but I'm going to tell them "Sure, I'll get right on that.". Source: about 1 year ago

• What do I do with large "asset" files?

  If these "assets" have an independent release schedule I would treat them separately (especially if they are externally provided). If they are not built from source then treat them as artefacts, they don't belong in git. You can store the in an artefact repository (like Artifactory of Nexus) or (as u/nekokattt points out) in something like S3. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago