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Articulate 360 VS Freshdesk

Compare Articulate 360 VS Freshdesk and see what are their differences

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Articulate 360 logo Articulate 360

Articulate 360 supports e-learning developers in every step of the course authoring process.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Articulate 360 Landing page
    Landing page //
    2023-09-20
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Articulate 360 videos

+ Add

Articulate 360 Tutorial: Overview of Articulate Review to Share Courses & Collaborate with Others

More videos:

  • Review - First Look at Articulate 360

Freshdesk videos

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Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Articulate 360 and Freshdesk)

Articulate 360

Freshdesk

Online Learning
100 100%
Online Learning
0% 0
Customer Support
0 0%
Customer Support
100% 100
Education
100 100%
Education
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Articulate 360 and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Articulate 360 and Freshdesk

Articulate 360 Reviews

Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
In the sphere of eLearning development, Articulate 360 emerges as a powerful suite of tools, offering a wide range of functionalities to enhance the course creation process. This section delves into the Pros and Cons of Articulate 360, illuminating its strengths and areas of potential improvement. From its user-friendly interface to its comprehensive asset library and...
Source: scienceandliteracy.org
16 SCORM Software Tools for eLearning
Articulate 360 is another all-round authoring tool combining quizmaker, screen recorder, and many other things. Like iSpring Suite, it is built around creating interactive slides and combining them into an eLearning module. Being a standalone application, it offers more in terms of programming different learning scenarios but has a steeper learning curve to it.
Source: www.ispringsolutions.com
Top 8 eLearning Authoring Tools: The Ultimate Comparison
Articulate 360 is positioned as an all-inclusive solution for eLearning authoring, review, and deployment. The set of tools in 360 comprises nine Articulate products:
Source: www.ispringsolutions.com
HTML5 Authoring Tools for eLearning: Top Picks for 2020
Like iSpring Suite, Articulate 360 has a full set of tools for adding different objects to slides, as well as a Content Library, which is a collection of course templates, backgrounds, characters, controls, and icons. It includes fewer professionally-designed assets, but gives access to 4.5+ million stock photos, illustrations, and icons via an online library.
Source: medium.com
The 5 Best eLearning Authoring Tools: Top Picks for 2020
Like iSpring Suite, Articulate 360 has a full set of tools for adding different objects to slides, as well as a Content Library, which is a collection of course templates, backgrounds, characters, controls, and icons. It includes fewer professionally-designed assets, but gives access to 4.5+ million stock photos, illustrations, and icons via an online library.
Source: www.ispringsolutions.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Articulate 360. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Articulate 360. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Articulate 360 mentions (1)

  • Postgraduate study options
    And for something to try right now: jump into Articulate 360 (free 60-day trial available) and follow their tutorials to get into an eLearning Development solution today. Source: over 2 years ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Articulate 360 and Freshdesk, you can also consider the following products

iSpring Suite - A comprehensive yet easy-to-use authoring tool for creating professional online courses like a pro – even if you’re a complete beginner.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Articulate Storyline - Articulate Storyline is a program that allows you to create interactive courses of any kind with templates and a simple system. There is a free trial offered so that you can determine whether you want to use the program further or not.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Adobe Captivate - Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning content...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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