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Articulate 360 VS Zendesk

Compare Articulate 360 VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Articulate 360 logo Articulate 360

Articulate 360 supports e-learning developers in every step of the course authoring process.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Articulate 360 Landing page
    Landing page //
    2023-09-20
  • Zendesk Landing page
    Landing page //
    2024-05-06

Articulate 360 videos

+ Add

Articulate 360 Tutorial: Overview of Articulate Review to Share Courses & Collaborate with Others

More videos:

  • Review - First Look at Articulate 360

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Articulate 360 and Zendesk)

Articulate 360

Zendesk

Online Learning
100 100%
Online Learning
0% 0
Customer Support
0 0%
Customer Support
100% 100
Education
100 100%
Education
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Articulate 360 and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Articulate 360 and Zendesk

Articulate 360 Reviews

Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
In the sphere of eLearning development, Articulate 360 emerges as a powerful suite of tools, offering a wide range of functionalities to enhance the course creation process. This section delves into the Pros and Cons of Articulate 360, illuminating its strengths and areas of potential improvement. From its user-friendly interface to its comprehensive asset library and...
Source: scienceandliteracy.org
16 SCORM Software Tools for eLearning
Articulate 360 is another all-round authoring tool combining quizmaker, screen recorder, and many other things. Like iSpring Suite, it is built around creating interactive slides and combining them into an eLearning module. Being a standalone application, it offers more in terms of programming different learning scenarios but has a steeper learning curve to it.
Source: www.ispringsolutions.com
Top 8 eLearning Authoring Tools: The Ultimate Comparison
Articulate 360 is positioned as an all-inclusive solution for eLearning authoring, review, and deployment. The set of tools in 360 comprises nine Articulate products:
Source: www.ispringsolutions.com
HTML5 Authoring Tools for eLearning: Top Picks for 2020
Like iSpring Suite, Articulate 360 has a full set of tools for adding different objects to slides, as well as a Content Library, which is a collection of course templates, backgrounds, characters, controls, and icons. It includes fewer professionally-designed assets, but gives access to 4.5+ million stock photos, illustrations, and icons via an online library.
Source: medium.com
The 5 Best eLearning Authoring Tools: Top Picks for 2020
Like iSpring Suite, Articulate 360 has a full set of tools for adding different objects to slides, as well as a Content Library, which is a collection of course templates, backgrounds, characters, controls, and icons. It includes fewer professionally-designed assets, but gives access to 4.5+ million stock photos, illustrations, and icons via an online library.
Source: www.ispringsolutions.com

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Articulate 360. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Articulate 360 mentions (1)

  • Postgraduate study options
    And for something to try right now: jump into Articulate 360 (free 60-day trial available) and follow their tutorials to get into an eLearning Development solution today. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Articulate 360 and Zendesk, you can also consider the following products

iSpring Suite - A comprehensive yet easy-to-use authoring tool for creating professional online courses like a pro – even if you’re a complete beginner.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Articulate Storyline - Articulate Storyline is a program that allows you to create interactive courses of any kind with templates and a simple system. There is a free trial offered so that you can determine whether you want to use the program further or not.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Adobe Captivate - Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning content...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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