Software Alternatives, Accelerators & Startups

Archbee.io VS Zendesk

Compare Archbee.io VS Zendesk and see what are their differences

Archbee.io logo Archbee.io

Archbee is a developer-focused product docs tool for your team. Build beautiful product documentation sites or internal wikis/knowledge bases to get your team and product knowledge in one place.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Archbee.io Landing page
    Landing page //
    2021-08-30

Write in a blazingly fast WYSIWYG editor with 30+ custom blocks and native markdown to create built-in diagrams, API docs, Swagger, GraphQL. Check the out of the box integrations with Github, Slack, Lucidchart, Airtable, Google Sheets, Typeform, Jira, or Figma. Inline comments for async collaboration and to enhance team performance or minimize knowledge churn are supported by Archbee's collaborative features.

Why Archbee?

  • Focused on engineering people’s needs.
  • Integrated CMS & hosting platform for docs to allow easy internal and external access.
  • One-click hosting with SEO support and layout templates.
  • Reduce knowledge churn and become remote-friendly.
  • Improve onboarding time and increase developer efficiency.

Effortless content editing and collaboration

  • 20+ Custom Blocks
  • Inline Comments
  • Links & Mentions
  • Markdown editing

Say goodbye to the slow and clunky

  • Drag & Drop to Organize
  • Flexible & Powerful Search
  • Infinite History
  • Access Control
  • Knowledge Graph
  • Zendesk Landing page
    Landing page //
    2024-05-06

Archbee.io

$ Details
freemium $30.0 / Monthly (5 users)
Platforms
Browser Windows Mac OSX Linux
Release Date
2019 May

Archbee.io features and specs

  • CDN & Image Optimization on your custom domains: Yes
  • Custom JavaScript: Yes
  • Custom CSS: Yes
  • Search Analytics for team and customer queries: Yes
  • JWT authentication for shared collections: Yes

Zendesk features and specs

No features have been listed yet.

Archbee.io videos

Archbee.io Review- My Honest Opinion

More videos:

  • Demo - Archbee walkthrough

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Archbee.io and Zendesk)
Documentation
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Archbee.io and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Archbee.io and Zendesk

Archbee.io Reviews

Best Gitbook Alternatives You Need to Try in 2023
One alternative to Gitbook is Archbee. A powerful platform that allows users to write, collaborate and publish self-service knowledge portals quickly. One of the main advantages of using Archbee is its simplicity combined with advanced documentation capabilities.
Source: www.archbee.com
12 Most Useful Knowledge Management Tools for Your Business
Archbee offers Mermaid, as well as Markdown through GitHub, and API capabilities, meaning it’s perfect for code documentation. In addition, 30+ custom blocks, as well as 25 embeds and integrations available, make this tool extremely versatile, covering most documentation needs.
Source: www.archbee.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Archbee.io should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Archbee.io mentions (21)

  • How to simplify, self-contain and delegate work?
    If you have a tech business, you should look into an internal knowledge base that is aligned with developers. archbee.com is similar to document360, but with features that are relevant to write developer documentation, APIs etc. Source: almost 2 years ago
  • Best tool for creating GraphQL API documentation?
    But if you want something similar with your example, check archbee.com, it has integration with GraphiQL. Source: almost 2 years ago
  • How can I make API docs?
    If you want to get a tool and don't need to start building your own setup I would recommend looking into some documentation platforms like archbee.io. Source: almost 2 years ago
  • End user documentation tools - knowledge base / manual
    If you want to go with a SaaS, I'd say to check archbee.io - because you can do end user guides and developer documentation... Source: almost 2 years ago
  • What's your documentation stack?
    It's hard to enforce developers to update documentation. Ideally, you should have somebody responsible to do it. As for the documentation stack, archbee.io for both internal and external. A good alternative to Notion since it supports markdown, code blocks with more options and API references. Source: almost 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Archbee.io and Zendesk, you can also consider the following products

Slite - Your company knowledge

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReadMe - A collaborative developer hub for your API or code.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!