Apache Struts VS Freshservice

• Robust Framework
  Apache Struts is a mature and well-established framework for Java web applications, providing stable and reliable tools for enterprise-level applications.
• MVC Architecture
  Struts adheres to the Model-View-Controller (MVC) design pattern, which separates business logic, presentation, and navigation, making code maintenance and development easier.
• Extensive Documentation
  Struts has comprehensive documentation and a wealth of online resources, including tutorials, community forums, and user guides, which can support developers throughout their projects.
• Rich Tag Library
  It comes with a rich set of custom tags that enhance the JSP (JavaServer Pages) to create dynamic web content easily.
• Plugin Support
  Apache Struts supports various plugins that can extend its functionality, allowing developers to integrate additional features without much effort.

Possible disadvantages

• Steep Learning Curve
  New developers might find Struts challenging to learn due to its complexity and the need for a good understanding of the MVC architecture and Java web application development.
• Configuration Overhead
  The framework requires extensive XML configuration, which can be cumbersome and time-consuming compared to convention-over-configuration frameworks.
• Performance
  Struts can be slower than some newer, lighter frameworks due to its broader feature set and the overhead associated with its extensive configuration.
• Security Vulnerabilities
  Struts has had notable security vulnerabilities in the past. Although patches and updates are available, it necessitates proactive monitoring and maintenance.
• Outdated Compared to Modern Frameworks
  With the advent of modern frameworks like Spring MVC and JavaServer Faces, some developers consider Struts to be less up-to-date with the latest web development standards and practices.

• User-friendly Interface
  Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
• Robust Automation
  Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
• Customizable
  Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
• Strong Integrations
  Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
• Comprehensive Reporting
  Provides detailed reports and analytics that help track performance and identify areas for improvement.
• Asset Management
  Includes IT asset management features to track and manage hardware and software assets efficiently.
• Scalability
  Scalable to meet the needs of both small businesses and large enterprises.

Possible disadvantages

• Cost
  Can be expensive for smaller organizations or startups, especially when opting for higher-tier plans.
• Learning Curve
  Despite a user-friendly interface, some features require a significant learning curve to utilize effectively.
• Limited Out-of-the-box Automation
  Some users might find the out-of-the-box automation options limiting and may need custom scripts for advanced workflows.
• Customer Support
  Some users report that Freshservice's customer support can be slow to respond and not always helpful.
• Mobile App Limitations
  The mobile app lacks some of the functionalities available on the desktop version, limiting its utility.
• Customization Complexity
  Though it is customizable, making advanced customizations can be complex and time-consuming.

No analysis of Freshservice yet.

Finding and Fixing Apache Struts CVE-2017-5638 with Black Duck Hub

More videos

Freshservice - A Quick Overview

More videos

• 17 Popular Java Frameworks for 2023: Pros, cons, and more
  raygun.com · Nov 2022

  You can integrate Struts with other Java frameworks to perform tasks that aren’t built into the platform. For instance, you can use the Spring plugin for dependency injection or the Hibernate plugin for...

• 10 Best Java Frameworks You Should Know
  www.simplilearn.com · Feb 2022

  Followed by Struts Framework, the next leading framework currently being used in the IT industry is the Wicket.

• Choose an ideal ITAM software: Top 15 asset management tools
  cloudaware.com · Jun 2025

  Instead of juggling spreadsheets and playing detective, Freshservice gives you one clear, up-to-date system that tracks every asset from the moment it enters your ecosystem to the day it retires. As a true asset data...

• 12 Best Asset Management Software For IT Teams In 2023
  thectoclub.com · Jul 2023

  Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and...

• 20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
  infraon.io · May 2023

  Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time...

View more

• 1 an experienta intr-un domeniu irelevant, now what?

  The Apache Struts website (https://struts.apache.org/) offers tutorials and other resources for learning about the Apache Struts framework. Source: over 3 years ago

• Most Popular Web Application Frameworks

  3) Struts 2 - Also a popular java based framework. Backed by the Apache Foundation and built to easily integrate with Spring. This is the easiest choice when converting from a Struts 1 framework to a more modern and secure framework. - Source: dev.to / almost 5 years ago

• Outlook Helpdesk Form

  If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 4 years ago

• Low Hanging Fruit - Recommendations for Ticketing System????

  FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 4 years ago

• SchoolDude as a help desk / ticketing system.

  If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both... Source: over 5 years ago