Software Alternatives, Accelerators & Startups

Apache Cassandra VS LiveAgent

Compare Apache Cassandra VS LiveAgent and see what are their differences

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Apache Cassandra logo Apache Cassandra

The Apache Cassandra database is the right choice when you need scalability and high availability without compromising performance.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Apache Cassandra Landing page
    Landing page //
    2022-04-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Apache Cassandra features and specs

  • Scalability
    Apache Cassandra is designed for linear scalability and can handle large volumes of data across many commodity servers without a single point of failure.
  • High Availability
    Cassandra ensures high availability by replicating data across multiple nodes. Even if some nodes fail, the system remains operational.
  • Performance
    It provides fast writes and reads by using a peer-to-peer architecture, making it highly suitable for applications requiring quick data access.
  • Flexible Data Model
    Cassandra supports a flexible schema, allowing users to add new columns to a table at any time, making it adaptable for various use cases.
  • Geographical Distribution
    Data can be distributed across multiple data centers, ensuring low-latency access for geographically distributed users.
  • No Single Point of Failure
    Its decentralized nature ensures there is no single point of failure, which enhances resilience and fault-tolerance.

Possible disadvantages of Apache Cassandra

  • Complexity
    Managing and configuring Cassandra can be complex, requiring specialized knowledge and skills for optimal performance.
  • Eventual Consistency
    Cassandra follows an eventual consistency model, meaning that there might be a delay before all nodes have the latest data, which may not be suitable for all use cases.
  • Write-heavy Operations
    Although Cassandra handles writes efficiently, write-heavy workloads can lead to compaction issues and increased read latency.
  • Limited Query Capabilities
    Cassandra's query capabilities are relatively limited compared to traditional RDBMS, lacking support for complex joins and aggregations.
  • Maintenance Overhead
    Regular maintenance tasks such as node repair and compaction are necessary to ensure optimal performance, adding to the administrative overhead.
  • Tooling and Ecosystem
    While the ecosystem for Cassandra is growing, it is still not as extensive or mature as those for some other database technologies.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Apache Cassandra

Overall verdict

  • Apache Cassandra is an excellent choice if you require a database system that can efficiently manage large-scale data while ensuring high availability and reliability. It is particularly well-suited for use cases that demand a robust, distributed, and scalable database solution.

Why this product is good

  • Apache Cassandra is a highly scalable and distributed NoSQL database management system designed to handle large amounts of data across multiple commodity servers without a single point of failure. It offers robust support for replicating data across multiple data centers, thereby enhancing fault tolerance and availability. Its masterless architecture and linear scalability make it suitable for high throughput online transactional applications.

Recommended for

  • Applications that require high availability and fault tolerance
  • Systems with large volumes of write-heavy workloads
  • Organizations that need multi-data center replication
  • Businesses seeking a scalable solution for distributed databases
  • Use cases needing real-time data processing with low latency

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Apache Cassandra videos

Course Intro | DS101: Introduction to Apache Cassandra™

More videos:

  • Review - Introduction to Apache Cassandra™

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Apache Cassandra and LiveAgent)
Databases
100 100%
0% 0
Customer Support
0 0%
100% 100
NoSQL Databases
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Apache Cassandra and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Cassandra and LiveAgent

Apache Cassandra Reviews

16 Top Big Data Analytics Tools You Should Know About
Application Areas: If you want to work with SQL-like data types on a No-SQL database, Cassandra is a good choice. It is a popular pick in the IoT, fraud detection applications, recommendation engines, product catalogs and playlists, and messaging applications, providing fast real-time insights.
9 Best MongoDB alternatives in 2019
The Apache Cassandra is an ideal choice for you if you want scalability and high availability without affecting its performance. This MongoDB alternative tool offers support for replicating across multiple datacenters.
Source: www.guru99.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Apache Cassandra seems to be more popular. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Cassandra mentions (44)

  • Why You Shouldn’t Invest In Vector Databases?
    In fact, even in the absence of these commercial databases, users can effortlessly install PostgreSQL and leverage its built-in pgvector functionality for vector search. PostgreSQL stands as the benchmark in the realm of open-source databases, offering comprehensive support across various domains of database management. It excels in transaction processing (e.g., CockroachDB), online analytics (e.g., DuckDB),... - Source: dev.to / about 2 months ago
  • Data integrity in Ably Pub/Sub
    All messages are persisted durably for two minutes, but Pub/Sub channels can be configured to persist messages for longer periods of time using the persisted messages feature. Persisted messages are additionally written to Cassandra. Multiple copies of the message are stored in a quorum of globally-distributed Cassandra nodes. - Source: dev.to / 7 months ago
  • Which Database is Perfect for You? A Comprehensive Guide to MySQL, PostgreSQL, NoSQL, and More
    Cassandra is a highly scalable, distributed NoSQL database designed to handle large amounts of data across many commodity servers without a single point of failure. - Source: dev.to / 12 months ago
  • Consistent Hashing: An Overview and Implementation in Golang
    Distributed storage Distributed storage systems like Cassandra, DynamoDB, and Voldemort also use consistent hashing. In these systems, data is partitioned across many servers. Consistent hashing is used to map data to the servers that store the data. When new servers are added or removed, consistent hashing minimizes the amount of data that needs to be remapped to different servers. - Source: dev.to / about 1 year ago
  • Understanding SQL vs. NoSQL Databases: A Beginner's Guide
    On the other hand, NoSQL databases are non-relational databases. They store data in flexible, JSON-like documents, key-value pairs, or wide-column stores. Examples include MongoDB, Couchbase, and Cassandra. - Source: dev.to / about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Apache Cassandra and LiveAgent, you can also consider the following products

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ArangoDB - A distributed open-source database with a flexible data model for documents, graphs, and key-values.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.