Software Alternatives, Accelerators & Startups

MongoDB VS LiveAgent

Compare MongoDB VS LiveAgent and see what are their differences

MongoDB logo MongoDB

MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • MongoDB Landing page
    Landing page //
    2023-10-21
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

MongoDB features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

MongoDB videos

MySQL vs MongoDB

More videos:

  • Review - The Good and Bad of MongoDB
  • Review - what is mongoDB

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to MongoDB and LiveAgent)
Databases
100 100%
0% 0
Customer Support
0 0%
100% 100
NoSQL Databases
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing MongoDB and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using MongoDB and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MongoDB and LiveAgent

MongoDB Reviews

Announcing FerretDB 1.0 GA - a truly Open Source MongoDB alternative
MongoDB is no longer open source. We want to bring MongoDB database workloads back to its open source roots. We are enabling PostgreSQL and other database backends to run MongoDB workloads, retaining the opportunities provided by the existing ecosystem around MongoDB.
16 Top Big Data Analytics Tools You Should Know About
The database added a new feature to its list of attributes called MongoDB Atlas. It is a global cloud database technology that allows to deploy a fully managed MongoDB across AWS, Google Cloud, and Azure with its built-in automation for resource, workload optimization and to reduce the time required to handle the database.
9 Best MongoDB alternatives in 2019
MongoDB is an open source NoSQL DBMS which uses a document-oriented database model. It supports various forms of data. However, in MongoDB data consumption is high due to de-normalization.
Source: www.guru99.com
20+ MongoDB Alternatives You Should Know About
If you’re not ready for a major migration effort, there is one more solution for you – Percona Server for MongoDB. Based on MongoDB Community, and enhanced by Percona with Enterprise Features, Percona Server for MongoDB offers 100% compatibility. As we wrote in a previous post, we commit to shipping a supported AGPL version until the situation around SSPL is clearly resolved.
Source: www.percona.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, MongoDB seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MongoDB mentions (15)

  • DocumentDB Elastic Cluster Pricing
    Does anyone know if the most basic Elastic Cluster instance of DocumentDB carries any monthly fixed cost or is it just on-demand cost? Another words if I run like 10,000 queries against the DB per month, what kind of bill would I expect? This is for a super small app. I am currently using mongodb free tier , but want to migrate everything to AWS. Can't seem to find a straight answer to the pricing question. Source: over 1 year ago
  • I wrote some scripts for converting the UTZOO Usenet archive to a Mongo Database
    You can use either MongoDB.com's dashboard (if you host a remote database) or Mongo Compass to run queries on the data or you can modify the express middleware with your own queries. I'm still working on the API, so it's not very robust yet. I will update this when it is. Source: over 1 year ago
  • Is the internet off in Russia ?
    Mongodb.com and many other services that don't work with russians anymore. Source: over 1 year ago
  • Unable to POST, Strange HTTP Response
    If I go to mongodb.com, I can see that no data has been posted to the database. However, the logs DO show that my requests have been received. Source: over 1 year ago
  • MongoDB, Inc. gives your information to other companies
    I recently made an account on mongodb.com, and soon after, I saw checked my Facebook advertisement settings and saw that MongoDB was targeting me through "uploaded a list to target you". Very likely they sell or use your information on/to other platforms and companies too. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing MongoDB and LiveAgent, you can also consider the following products

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PostgreSQL - PostgreSQL is a powerful, open source object-relational database system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MySQL - The world's most popular open source database

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.