Software Alternatives, Accelerators & Startups

Apache APISIX VS Userback

Compare Apache APISIX VS Userback and see what are their differences

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Apache APISIX logo Apache APISIX

Apache APISIX is a dynamic, real-time, high-performance Cloud-Native API gateway, based on the Nginx library and etcd.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Apache APISIX Landing page
    Landing page //
    2022-06-27
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Apache APISIX

Pricing URL
-
$ Details
Platforms
-

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Apache APISIX features and specs

  • High Performance
    Apache APISIX is built on top of Nginx and designed to handle thousands of requests per second. This makes it suitable for high-performance applications and services requiring efficient request processing.
  • Dynamic Configuration
    APISIX allows for dynamic load balancing, routing, and plugin configuration without the need to restart or reload the service, offering robust flexibility and reducing downtime.
  • Extensive Plugin Ecosystem
    APISIX offers a wide range of plugins to extend its functionalities, covering authentication, security, traffic control, and more, allowing for customization and scalability.
  • Open Source and Community-driven
    Being an Apache project, APISIX is open-source and actively maintained by a community of contributors, ensuring continuous improvement and support.
  • Multi-language Support
    APISIX supports multi-language plugins such as Java, Go, and Python, thereby allowing developers to write plugins in the language they are most comfortable with.

Possible disadvantages of Apache APISIX

  • Complexity of Setup
    Setting up Apache APISIX can be complex for new users, requiring familiarity with Nginx and understanding its configuration model, which might involve a steep learning curve.
  • Documentation Gaps
    While the project is actively improved, some users might experience gaps or inconsistencies in the documentation, posing challenges during setup and customization.
  • Limited Enterprise Support
    Compared to some commercial API management solutions, APISIX might lack dedicated enterprise-level support, which could be a concern for organizations requiring rapid troubleshooting and expert assistance.
  • Evolving Features
    As a relatively new project, some features and components may still be evolving, which means users may encounter changes that require adaptation and adjustments over time.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Apache APISIX videos

Getting started with Apache APISIX Dashboard

More videos:

  • Review - Getting started with Apache APISIX
  • Review - APIs security with Apache APISIX

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Apache APISIX and Userback)
Monitoring Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
API Tools
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Apache APISIX and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Social recommendations and mentions

Based on our record, Apache APISIX seems to be a lot more popular than Userback. While we know about 74 links to Apache APISIX, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache APISIX mentions (74)

  • AI Gateways in 2026: a field guide to the 106 cost problem
    Self-hosted, your infrastructure. Your keys, your network, no per-token middleman fee โ€” you pay only for the box it runs on. LiteLLM is the broad default (Python, 100+ providers, virtual keys and budgets). If the gateway must never be your bottleneck, Bifrost (Go) and TensorZero (Rust) are built for throughput. If you already run Kubernetes, the AI plugins on Kong, Higress or Apache APISIX mean one less new... - Source: dev.to / about 2 months ago
  • You shouldn't use Redis as a rate limiter
    Who would want to use a distributed key-value cache as a rate limiter? Use APISIX[0] instead. 0 - https://apisix.apache.org/. - Source: Hacker News / 12 months ago
  • Automating APISIX TLS Secrets with CertManager using Argo Events: A Hands-On Guide
    To install APISIX, follow the APISIX documentation. In this article, we assume youโ€™ve installed APISIX with the Admin API in the gateway namespace. - Source: dev.to / about 1 year ago
  • Announcing Integration between Apache APISIX and open-appsec WAF
    Apache APISIX is a modern, flexible, and high-performance open-source API gateway solution designed to handle various use cases in microservices and cloud-native architectures. Its primary purpose is to facilitate API management by serving as a gateway for managing, securing, and optimizing API traffic between clients and backend services. - Source: dev.to / almost 2 years ago
  • open-source API gateway solutions and their managed offerings.
    Kong and APISIX, two popular open-source #APIGateway solutions. #kong looks versatile Unified Gateway but how it fares against #APISIX backed by a similar enterprise API7 offering. - Source: dev.to / almost 2 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Apache APISIX and Userback, you can also consider the following products

Prometheus - An open-source systems monitoring and alerting toolkit.

Marker.io - Visual feedback and bug reporting tool for websites

etcd - A distributed, reliable key-value store for the most critical data of a distributed system

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

VS Code - Build and debug modern web and cloud applications, by Microsoft

BugHerd - BugHerd: The Website Feedback Tool for Agencies