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AnswerRocket VS Surfboard

Compare AnswerRocket VS Surfboard and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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AnswerRocket logo AnswerRocket

AnswerRocket is a search-powered analytics that makes it possible to get answers from business data by asking natural language questions.

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale
  • AnswerRocket Landing page
    Landing page //
    2023-06-14
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

AnswerRocket

Website
answerrocket.com
Pricing URL
Official AnswerRocket Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

AnswerRocket features and specs

No features have been listed yet.

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

AnswerRocket videos

+ Add

AnswerRocket For CPGs

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Category Popularity

0-100% (relative to AnswerRocket and Surfboard)

AnswerRocket

Surfboard

Development
100 100%
Development
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Data Dashboard
100 100%
Data Dashboard
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using AnswerRocket and Surfboard. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AnswerRocket and Surfboard

AnswerRocket Reviews

25 Best Reporting Tools for 2022
Answerrocket is known as an analytical and reporting tool that can automate analysis to answer your questions in seconds flat. With Answerrocket, you can also stay informed about performance, business trends, and opportunities.
Source: hevodata.com

Surfboard Reviews

We have no reviews of Surfboard yet.
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What are some alternatives?

When comparing AnswerRocket and Surfboard, you can also consider the following products

Qrvey - Embedded Analytics built exclusively for SaaS applications.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

DevicePilot - DevicePilot is a universal cloud-based software service allowing you to easily locate, monitor and manage your connected devices at scale.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Syndigo - Syndigo is an online management platform that provides access to the world’s biggest global content database of digital information.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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