Software Alternatives, Accelerators & Startups

AlertOps VS Intercom

Compare AlertOps VS Intercom and see what are their differences

AlertOps logo AlertOps

Master the Unexpected

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • AlertOps Landing page
    Landing page //
    2023-04-12

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.

AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand.

Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

To Learn more: https://alertops.com/

  • Intercom Landing page
    Landing page //
    2023-07-05

AlertOps

$ Details
freemium
Platforms
Web Windows Android iOS Google Chrome Firefox iPhone Safari Mac OSX
Release Date
2015 April

AlertOps features and specs

  • Flexible On-Call Schedules: Yes
  • Integrate With Tools: Yes
  • Live Call Routing: Yes
  • Role-Based Security: Yes
  • Alert Aggregation: Yes
  • Enterprise Team Management: Yes
  • Enterprise Platform: Yes
  • Automatic Escalations: Yes
  • Rich Alerting: 10
  • Mobile Incident Management: 10
  • Real-Time Collaboration: Yes
  • Enterprise Reporting: Yes
  • Workflows: Yes
  • Manual Alerting: Yes
  • Heartbeat Monitoring: Yes

Intercom features and specs

No features have been listed yet.

AlertOps videos

Schedule a Demo

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to AlertOps and Intercom)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Incident Management
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AlertOps and Intercom

AlertOps Reviews

We have no reviews of AlertOps yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

AlertOps might be a bit more popular than Intercom. We know about 7 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AlertOps mentions (7)

  • Anyone heard an update on IT-Nation?
    ITNation is on. Our team from AlertOps is already there for today's pre-event workshop with Vonahi Security and HumanizeIT. Drop in to learn more about the 3 companies and don't forget to visit us at booth #18.. we've got T-Shirts for everyone. Source: over 1 year ago
  • Out of hours response & escalation
    Please checkout AlertOps. It is a great alerting and incident management tool with a free trial and a free version. Source: over 1 year ago
  • Best paid service for cron jobs?
    Checkout AlertOps . The basic version is free. Source: almost 2 years ago
  • Suggestions for an app or website that can track hacks/data breaches on vendors or applications my company uses
    AlertOps is an incident management and alerting software that detects breaches and Alerts the right person at the right time and with the right information for swift response. Source: about 2 years ago
  • Outage Notifications as Calendar Invites
    You could use an alerting tool which allows you to customize your audience, message and medium such as AlertOps. Source: about 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing AlertOps and Intercom, you can also consider the following products

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PagerDuty - Cloud based monitoring service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

VictorOps - We make on-call suck less & help teams to solve problems faster.

Drift - A messaging app that helps you grow your business.