AirDroid Business Reviews

1. Mark Lee

   | Director of IT Operations at Wise Consulting | over 1 year ago
   Easy mobile device management for IT managers

   It really offers a lot of management and security control over android devices and also comes with a quite impressive remote control feature to allow us IT managers to provide remote support and troubleshooting immediately when needed. I think the company is a relatively newer compare to other mdm providers but they have been updating and adding new features quite actively and are always open to take customer's advices for improvements. I'd recommend to give it a try.

   🏁 Competitors: Scalefusion MDM Software, ManageEngine Mobile Device Manager Plus, Hexnode MDM, Esper.io

   👍 Pros:    Advanced features|Great customer support|Affordable price|Easy to setup
2. Andrew Meyer

   | Project Manager at Intelligent Marketing, Inc. | over 1 year ago
   Customer Service and Support At Its Best

   Helps us prevent device misuses, ensure device security, and allow us to remotely troubleshooting our customer's devices when it's not working properly. The easy enrollment and the kiosk mode makes manaing device usage a lot easier and secure, especially for customer-facing and interactive devices, we can set rules and restrictions to prevent end-users from exiting kiosk.

   🏁 Competitors: Scalefusion MDM Software, ManageEngine Mobile Device Manager Plus, Esper.io, TeamViewer, Splashtop Business Access

   👍 Pros:    Easy to use|Easy user interface|Good customer service|Excellent features|Affordable price
3. Tyler Mill

   | IT operator | almost 2 years ago

   Great customer service and tech support, they sure are knowledgeable of their software and have been really helpful.

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

AirDroid Business mentions (0)

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago