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Aircall VS Vapi

Compare Aircall VS Vapi and see what are their differences

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Vapi logo Vapi

Voice AI Infrastructure for the Internet
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the teamโ€™s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Not present

Aircall

Website
aircall.io
Pricing URL
Official Aircall Pricing
Release Date
2014 January
Startup details
Country
France
State
Ile-de-France
City
Paris
Founder(s)
Jonathan Anguelov
Employees
250 - 499
Edit details

Vapi

Website
vapi.ai
Pricing URL
-
Release Date
-
Edit details

Aircall features and specs

  • Ease of Use
    Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
  • Integration Capabilities
    Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
  • Scalability
    The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
  • Remote Work Support
    Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
  • Analytics and Reporting
    Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

  • Cost
    Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
  • Call Quality Issues
    Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
  • Limited Customization
    The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
  • Customer Support
    While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
  • Dependency on Internet
    As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

Vapi features and specs

No features have been listed yet.

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Vapi videos

+ Add

Exploring Vapi A Quick Review - Discuss what is needed to compare to Air.Ai

More videos:

  • Review - a 1hr voice convo with AI (VapiAI)
  • Tutorial - How To Build a $5,000 AI Voice Assistant For FREE With Vapi

Category Popularity

0-100% (relative to Aircall and Vapi)

Aircall

Vapi

Communication
100 100%
Communication
0% 0
AI
0 0%
AI
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Aircall and Vapi. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aircall and Vapi

Aircall Reviews

Teliqon vs Aircall: Smarter Telephony for Modern Teams
Aircall provides a cloud-based business phone and contact center platform focused on sales and support teams. Deployment is fast and fully cloud-managed, but the ecosystem is primarily centered around voice operations and CRM-connected workflows.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever youโ€™re on a call, Aircall helps you keep track of who youโ€™re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesnโ€™t have, like video conferencing and built-in AIโ€”but donโ€™t want to compromise on that ease of useโ€”then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, youโ€™ll have to pay at least $90 or $150 per month to use Aircall. Thereโ€™s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com

Vapi Reviews

SigmaMind AI vs Vapi vs Retell: Data Privacy that Developers can trust
Developers shouldnโ€™t have to guess what happens to their conversations once they hit the platform. With Vapi and Retell, โ€œownershipโ€ often comes with strings attached. SigmaMind AI takes the opposite stance: your data is fully yours, and nothing is used for training without your consent.
Source: www.sigmamind.ai
AI Voice Agent Platform For Business: A Complete Guide 2026
Iรขย€ย™d recommend Vapi if you are planning to create advanced AI meeting agents. It is great for creating custom flows and integrates easily with all of your databases, CRMs, and knowledge bases.
Source: www.mirrorfly.com
Top 10 AI Voice Agent Development Companies [2026]
Vapi is a San Francisco-based AI Voice Agent Development Agency founded 2023. This company is well-known for its developer-first platform that supports businesses to deploy their own AI voice agents. Vapi is one of the top custom voice ai companies toronto.
Source: www.mirrorfly.com
10 Best Custom AI Voice Agents for 2026: My Hands-On Review
Vapi AI, an advanced voice agent, stands out with its fast performance; it has sub-500ms latency and 99.9% uptime. Itโ€™s backed by a forward-deployed team, built-in AI guardrails, and has full compliance with SOC2, HIPAA, and PCI standards.
Source: www.trustfirms.com

Social recommendations and mentions

Based on our record, Vapi should be more popular than Aircall. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for ๐Ÿ˜Š. Source: about 3 years ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: almost 4 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: almost 5 years ago

Vapi mentions (9)

  • The 8 Best Platforms To Build Voice AI Agents
    The Vapi platform helps developers build and deploy voice agents and AI products in Python, React, and TypeScript. It provides two ways to make intelligent voice apps. It's assistant's option allows you to create simple conversational services that may require a single system prompt for the underlying model's operations. - Source: dev.to / 4 months ago
  • OpenClaw Is Changing My Life
    It can make/take phone calls[0], but they need to be prompted on the nature of the call, the data they need, and how to collect it. They can also output the results of the call via API. An AI agent from Masterworks recently called me using this technology. [0] https://vapi.ai/. - Source: Hacker News / 5 months ago
  • How to Set Up Voice AI Webhook Handling for Real Estate Inquiries Effectively
    ### Resources **VAPI Documentation:** [vapi.ai/docs](https://vapi.ai/docs) โ€“ Voice agent API, webhook integration, real-time call transcription, intent detection endpoints, assistant configuration, function calling. **Twilio Voice API:** [twilio.com/docs/voice](https://twilio.com/docs/voice) โ€“ Phone integration, call handling, webhook callbacks, TwiML response formatting, call status tracking. **GitHub... - Source: dev.to / 6 months ago
  • Implementing Real-Time Streaming with VAPI: My Journey to Voice AI Success
    ## Resources **VAPI**: Get Started with VAPI โ†’ [https://vapi.ai/?aff=misal](https://vapi.ai/?aff=misal) **VAPI Documentation:** Official [VAPI API reference](https://docs.vapi.ai) covers WebSocket voice streaming, real-time transcription configuration, and function calling patterns for conversational AI. **Twilio Voice API:** [Twilio Media Streams](https://www.twilio.com/docs/voice/media-streams) documentation... - Source: dev.to / 6 months ago
  • I built a voice AI agent to clean my emails, meetings, and Slack DMs (Composio, Vapi, OpenAI TTS) ๐Ÿช„
    Paul Atreides uses the Voice as a tool for control and assertion. Imagine commandeering an AI agent with this voice. We built an AI agent using Composio, Vapi, and OpenAI TTS integrated with Gmail, Slack, and Google Calendar. It can summarise emails, schedule meetings, and search for Slack messages. Your entire morning routine is stress-free. - Source: dev.to / 10 months ago
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What are some alternatives?

When comparing Aircall and Vapi, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Retell AI - API that enables developers to build human-like voice agents

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Bland AI - An AI Phone Calling API

CloudTalk - Work locally, grow globally

Eleven Labs - The most realistic and versatile AI speech software, ever. Eleven brings the most compelling, rich and lifelike voices to creators and publishers seeking the ultimate tools for storytelling.

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