Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, AIOGram should be more popular than Zoho Desk. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The first idea is doable if you have programming skills. Maybe with something like this: https://github.com/aiogram/aiogram. Source: about 1 year ago
It could be made to join groups, I'll really consider that if there is a demand. I'm using Aiogram bot and it support this. Source: over 1 year ago
Of course, it's good to write API requests yourself. It reduces the dependency on third-party libraries and allows you to control the behavior of the code more. But when there are more such methods than twenty, it already increases the size of the code. It becomes difficult to manage all the logic. This is where third-party libraries(frameworks) come to the rescue. After choosing a language, you can consider the... - Source: dev.to / over 1 year ago
You can start by looking at python-telegram-bot, pyTelegramBotAPI, aiogram. The rest is looking throught the documentation. Source: over 2 years ago
I'd suggest not using pyTelegramBotAPI because of its unstable polling. If you're ok with asyncio, try https://github.com/aiogram/aiogram. Source: over 2 years ago
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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