Aidlify

Website

aidlify.com

Pricing URL

Official Aidlify Pricing

$ Details

freemium $15.0 / Monthly

Platforms

Windows MacOS Google Chrome Firefox Opera Safari Edge

Release Date

2025 March

Categories

#Customer Support #Help Desk And Ticketing #Help Desk #IT Helpdesk

Startup details

Country

North Macedonia

Founder(s)

Marjan Stojanov

Employees

1 - 9

The Real Time Chat

Website

therealtimechat.com

Pricing URL

-

$ Details

-

Platforms

-

Release Date

-

Categories

#CRM #Customer Support #Help Desk #Customer Interaction

Aidlify features and specs

• Convert Emails to Tickets
  Simplify email support — turn emails into tickets, assign them to your team, and keep conversations organized.
• Canned Responses
  Quickly respond to common customer queries with pre-written messages, reducing repetitive tasks and improving response times for your support team.
• Automation Workflows
  Set up triggers and conditions to automatically perform actions, such as assigning tickets, sending notifications, or updating ticket properties.
• Macros
  Shared and private macros — predefined actions or replies that speed up ticket updates and responses.
• Team Management
  Assign tickets to teams for better organization.
• Contact Forms
  Convert form submissions to tickets.
• Custom fields
  Add additional fields for tickets.
• Private Notes
  Add private notes to tickets that only agents can see.
• Collision Detection
  Prevent multiple agents from responding to the same ticket simultaneously.
• Custom Outgoing Domains
  Send email replies directly from your own domain for a branded experience.
• Custom Outgoing Email Addresses
  Assign custom outgoing addresses to specific teams, manage multiple teams effortlessly.
• Message Delivery & Open Tracking
  Track when outgoing message is delivered and opened.

The Real Time Chat features and specs

• Instant Communication
  The Real Time Chat offers instant messaging capabilities, allowing users to communicate in real-time without delays.
• User-Friendly Interface
  The platform features an intuitive user interface that makes it easy for both new and experienced users to navigate and use.
• Cross-Platform Support
  The service is accessible on various devices such as smartphones, tablets, and computers, ensuring users can stay connected regardless of their device.
• Integration Capabilities
  The Real Time Chat can integrate with other applications, enabling seamless workflow and data sharing between different tools and services.
• Customization Options
  Users can customize their chat settings and preferences to tailor the experience to their needs, enhancing usability.

Possible disadvantages of The Real Time Chat

• Privacy Concerns
  Like many online communication tools, there may be concerns about data privacy and how personal information is managed.
• Internet Dependency
  The platform requires a stable internet connection to function effectively, which may be a limitation in areas with poor connectivity.
• Potential Overload of Notifications
  Users may face an overload of notifications, especially in busy chat groups or with frequent messaging, which can be distracting.
• Limited Offline Access
  Without offline access to past chats and messages, users may be unable to refer back to important conversations when not connected to the internet.
• Learning Curve for Advanced Features
  While the basic interface is user-friendly, some advanced features may require a learning curve for users unfamiliar with similar tools.