Aidlify

Website

aidlify.com

Pricing URL

Official Aidlify Pricing

$ Details

freemium $15.0 / Monthly

Platforms

Windows MacOS Google Chrome Firefox Opera Safari Edge

Release Date

2025 March

Categories

#Customer Support #Help Desk And Ticketing #Help Desk #IT Helpdesk

Startup details

Country

North Macedonia

Founder(s)

Marjan Stojanov

Employees

1 - 9

Inbox by Vanilla

Website

vanillaapps.com

Pricing URL

-

$ Details

-

Platforms

-

Release Date

-

Categories

#CRM #Customer Interaction #Customer Messaging #Customer Support

Aidlify features and specs

• Convert Emails to Tickets
  Simplify email support — turn emails into tickets, assign them to your team, and keep conversations organized.
• Canned Responses
  Quickly respond to common customer queries with pre-written messages, reducing repetitive tasks and improving response times for your support team.
• Automation Workflows
  Set up triggers and conditions to automatically perform actions, such as assigning tickets, sending notifications, or updating ticket properties.
• Macros
  Shared and private macros — predefined actions or replies that speed up ticket updates and responses.
• Team Management
  Assign tickets to teams for better organization.
• Contact Forms
  Convert form submissions to tickets.
• Custom fields
  Add additional fields for tickets.
• Private Notes
  Add private notes to tickets that only agents can see.
• Collision Detection
  Prevent multiple agents from responding to the same ticket simultaneously.
• Custom Outgoing Domains
  Send email replies directly from your own domain for a branded experience.
• Custom Outgoing Email Addresses
  Assign custom outgoing addresses to specific teams, manage multiple teams effortlessly.
• Message Delivery & Open Tracking
  Track when outgoing message is delivered and opened.

Inbox by Vanilla features and specs

• User-Friendly Interface
  Inbox by Vanilla offers a clean and intuitive user interface that makes it easy to navigate through emails and manage conversations efficiently.
• Integration Capabilities
  The app supports integration with various email services and productivity tools, allowing users to consolidate their communication platforms and enhance workflow.
• Advanced Search Functionality
  Inbox provides advanced search options to quickly locate specific emails or threads, saving users time when managing large volumes of messages.
• Customizable Notifications
  Users can customize notification settings to prioritize important messages and reduce distractions from less urgent emails.
• Collaboration Features
  The app includes collaboration tools, such as shared inboxes and team tagging, which facilitate effective team communication and coordination.

Possible disadvantages of Inbox by Vanilla

• Subscription Cost
  Inbox by Vanilla requires a subscription fee, which could be a potential con for users or organizations with limited budgets.
• Limited Customization Options
  While the interface is user-friendly, some users may find the customization options for themes and layouts to be somewhat limited.
• Learning Curve for Advanced Features
  Users unfamiliar with advanced email management features might experience a slight learning curve as they try to leverage all the tools available.
• Dependence on Internet Connectivity
  As with many web-based applications, Inbox requires a stable internet connection, which could be a limitation in areas with poor connectivity.
• Potential Privacy Concerns
  Depending on the app's data policies, users may have concerns over privacy and data security, particularly when integrating with other third-party services.