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Absorb LMS VS Freshdesk

Compare Absorb LMS VS Freshdesk and see what are their differences

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Absorb LMS logo Absorb LMS

This cloud-based learning management system (LMS) empowers companies around the world to effectively deliver training. Built to facilitate engaging learning experiences, tap Absorb LMS to train internal employees, customers, partners and more.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Absorb LMS Landing page
    Landing page //
    2021-05-13

Engaging learner platform—Absorb LMS fosters deeper learner comprehension and retention. The intuitive platform supports multimedia content formats, responsive design, social learning, branded interfaces and more.

Reliable support—Count on award-winning 24/7/365 support from anywhere. You’ll always reach an Absorb employee if you need help. Plus, a dedicated Client Success Manager is also available to offer further support.

Actionable reporting—Prove ROI for your learning program with flexible, out-of-the-box reporting. Configure admin dashboards and schedule automated reporting to put critical data at your fingertips.

Robust security—Entrust your company’s safety to industry-leading experts. Absorb successfully completed the (SOC) 2 Type 2 examination for Security and Availability. Absorb also maintains the highest LMS compliance standards for data security and privacy protection (GDPR).

Modern mobile app—Empower learning, even without internet connection. The Absorb Learn mobile app maintains uniformity with the web LMS. Learners can train offline, then course progress automatically syncs when internet connection restores.

In-the-flow learning—Absorb Infuse enables you to seamlessly integrate training into your native systems and applications your learners are already using—embedding training directly into work flow.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Absorb LMS videos

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Freshdesk videos

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Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

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  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Absorb LMS and Freshdesk)

Absorb LMS

Freshdesk

LMS
100 100%
LMS
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Learning
100 100%
Online Learning
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Absorb LMS and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Absorb LMS and Freshdesk

Absorb LMS Reviews

9 of the Best Lessonly Alternatives (Now Seismic)
Absorb LMS is a learning management system that offers an HTML5-based user interface that works well with companies’ various hardware platforms. This technology works on smartphones, tablets, and desktop computers. Absorb LMS gives self-guided lessons that have tasks, video, quizzes, documents, surveys, exams, and more. The learning materials enable users to access only the...
Source: www.continu.com
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
With Absorb LMS, you can create a course or a whole online school. And the most vital benefit of all this is that due to incredibly useful and yet simple functionality, you will also save lots of time. The user-friendly system saves lots of energy in the process of creating the course. It offers all the means for the creation of effective online courses, including:
Source: uteach.io
10 Best Moodle Alternatives You Should Discover Right Now
Absorb LMS is an award-winning cloud LMS for business. It brings together progressive technology and excellent customer service in the LMS. If you want to continuously engage your learners, ensure retention, and elevate your training programs, Absorb LMS is the go-to solution.
Source: www.proprofstraining.com
15 Best Learning Management Systems (LMS of the Year 2020)
Large Scale Organizations: Edmodo LMS, Moodle LMS, eFront LMS, Absorb LMS, Joomla LMS, SkyPrep LMS are best suited for large scale organizations as these come up with an enterprise version which is of high cost and provide extra advanced features which prove to be essential and require a specific team to handle such operations and thereby budget problem is also not there.
Source: www.softwaretestinghelp.com
The 20 Best Learning Management Systems Software (2018 Update)
Absorb LMS advertises ease of use as its strongest selling point and with good reason. Its nicely laid out interface makes complete sense from the very first look. They pledge on delivering an easy to use platform, focusing on the smart design of complex interactions. This reflects on tools, that are here for you not just for the beginning but throughout your collaboration.
Source: www.linkedin.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Absorb LMS mentions (0)

We have not tracked any mentions of Absorb LMS yet. Tracking of Absorb LMS recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Absorb LMS and Freshdesk, you can also consider the following products

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Docebo - Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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