Software Alternatives & Reviews

Absorb LMS VS LiveAgent

Compare Absorb LMS VS LiveAgent and see what are their differences

Absorb LMS logo Absorb LMS

This cloud-based learning management system (LMS) empowers companies around the world to effectively deliver training. Built to facilitate engaging learning experiences, tap Absorb LMS to train internal employees, customers, partners and more.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Absorb LMS Landing page
    Landing page //
    2021-05-13

Engaging learner platform—Absorb LMS fosters deeper learner comprehension and retention. The intuitive platform supports multimedia content formats, responsive design, social learning, branded interfaces and more.

Reliable support—Count on award-winning 24/7/365 support from anywhere. You’ll always reach an Absorb employee if you need help. Plus, a dedicated Client Success Manager is also available to offer further support.

Actionable reporting—Prove ROI for your learning program with flexible, out-of-the-box reporting. Configure admin dashboards and schedule automated reporting to put critical data at your fingertips.

Robust security—Entrust your company’s safety to industry-leading experts. Absorb successfully completed the (SOC) 2 Type 2 examination for Security and Availability. Absorb also maintains the highest LMS compliance standards for data security and privacy protection (GDPR).

Modern mobile app—Empower learning, even without internet connection. The Absorb Learn mobile app maintains uniformity with the web LMS. Learners can train offline, then course progress automatically syncs when internet connection restores.

In-the-flow learning—Absorb Infuse enables you to seamlessly integrate training into your native systems and applications your learners are already using—embedding training directly into work flow.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Absorb LMS features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Absorb LMS videos

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Absorb LMS and LiveAgent)
LMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Online Learning
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Absorb LMS and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Absorb LMS and LiveAgent

Absorb LMS Reviews

9 of the Best Lessonly Alternatives (Now Seismic)
Absorb LMS is a learning management system that offers an HTML5-based user interface that works well with companies’ various hardware platforms. This technology works on smartphones, tablets, and desktop computers. Absorb LMS gives self-guided lessons that have tasks, video, quizzes, documents, surveys, exams, and more. The learning materials enable users to access only the...
Source: www.continu.com
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
With Absorb LMS, you can create a course or a whole online school. And the most vital benefit of all this is that due to incredibly useful and yet simple functionality, you will also save lots of time. The user-friendly system saves lots of energy in the process of creating the course. It offers all the means for the creation of effective online courses, including:
Source: uteach.io
10 Best Moodle Alternatives You Should Discover Right Now
Absorb LMS is an award-winning cloud LMS for business. It brings together progressive technology and excellent customer service in the LMS. If you want to continuously engage your learners, ensure retention, and elevate your training programs, Absorb LMS is the go-to solution.
15 Best Learning Management Systems (LMS of the Year 2020)
Large Scale Organizations: Edmodo LMS, Moodle LMS, eFront LMS, Absorb LMS, Joomla LMS, SkyPrep LMS are best suited for large scale organizations as these come up with an enterprise version which is of high cost and provide extra advanced features which prove to be essential and require a specific team to handle such operations and thereby budget problem is also not there.
The 20 Best Learning Management Systems Software (2018 Update)
Absorb LMS advertises ease of use as its strongest selling point and with good reason. Its nicely laid out interface makes complete sense from the very first look. They pledge on delivering an easy to use platform, focusing on the smart design of complex interactions. This reflects on tools, that are here for you not just for the beginning but throughout your collaboration.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing Absorb LMS and LiveAgent, you can also consider the following products

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Docebo - Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.