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31West VS UserVoice

Compare 31West VS UserVoice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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31West logo 31West

Call Center Services Outsourcing - 31West is one of the top call center outsourcing companies in the USA. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty.

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
  • 31West Landing page
    Landing page //
    2023-06-14
  • UserVoice Landing page
    Landing page //
    2023-10-14

31West videos

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How to Audit a Customer Support Call (31West Knowledge Series)

UserVoice videos

+ Add

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Category Popularity

0-100% (relative to 31West and UserVoice)

31West

UserVoice

Customer Feedback
2 2%
Customer Feedback
98% 98
Call Center Services
100 100%
Call Center Services
0% 0
User Feedback
0 0%
User Feedback
100% 100
After Hours Call Center
100 100%
After Hours Call Center
0% 0

User comments

Share your experience with using 31West and UserVoice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 31West and UserVoice

31West Reviews

We have no reviews of 31West yet.
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UserVoice Reviews

30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Social recommendations and mentions

Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

31West mentions (0)

We have not tracked any mentions of 31West yet. Tracking of 31West recommendations started around Mar 2021.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 1 year ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / about 2 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: about 2 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 2 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 2 years ago
View more

What are some alternatives?

When comparing 31West and UserVoice, you can also consider the following products

ClearFlask - Open-source Product Feedback Tool with a Public Roadmap and Announcements.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nolt - A fast & beautiful way to collect user feedback

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

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