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31West VS UseResponse

Compare 31West VS UseResponse and see what are their differences

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31West logo 31West

Call Center Services Outsourcing - 31West is one of the top call center outsourcing companies in the USA. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • 31West Landing page
    Landing page //
    2023-06-14
  • UseResponse Landing page
    Landing page //
    2023-10-10

31West videos

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How to Audit a Customer Support Call (31West Knowledge Series)

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to 31West and UseResponse)

31West

UseResponse

Customer Feedback
3 3%
Customer Feedback
97% 97
Call Center Services
100 100%
Call Center Services
0% 0
Help Desk
0 0%
Help Desk
100% 100
After Hours Call Center
100 100%
After Hours Call Center
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare 31West and UseResponse

31West Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing 31West and UseResponse, you can also consider the following products

ClearFlask - Open-source Product Feedback Tool with a Public Roadmap and Announcements.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nolt - A fast & beautiful way to collect user feedback

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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