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12Return VS EspoCRM

Compare 12Return VS EspoCRM and see what are their differences

12Return

The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

Rating
0 reviews
Alternatives Is it good?
EspoCRM

EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.

Rating
5.0 · 2 reviews
Pricing
Open source Free Free trial
Alternatives Is it good?
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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Maintenance Management popularity
100% vs 0%
alternatives listed
12 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

12Return
EspoCRM
Website 12return.com espocrm.com
Pricing
Official pricing
Open source Free Free trial
Platforms —
REST API PHP JavaScript NGINX +1
Company — Startup from Ukraine · 2014
Listed in
Industries Productivity Maintenance Management Shipping +1
CRM Open Source Sales Sales Workflow Marketing Customer Support Business Management +4

About 12Return and EspoCRM

In their own words, as submitted to SaaSHub.

12Return
EspoCRM

No description of 12Return yet.

EspoCRM is a web-based application designed with the needs of startups, small and mid-size companies in mind. The software offers a wide range of features for automating every aspect of your business - from simple management of customer interactions and monitoring of the deal progress to advanced...

Read more about EspoCRM

Features and specs

What each product offers, as listed by its team.

12Return 4 features
EspoCRM 8 features
  • Comprehensive Return Management
    12Return offers a robust platform for managing product returns, which can streamline reverse logistics and improve customer satisfaction.
  • Customization Options
    The platform provides a range of customization options to cater to diverse business needs, ensuring it can be tailored to specific requirements.
  • Integration Capabilities
    12Return supports integration with various other business systems, which can help in creating a seamless workflow across different platforms.
  • User-Friendly Interface
    The system features a user-friendly interface that simplifies the setup and makes it easier for businesses to implement and manage their return processes.

Possible disadvantages

  • Learning Curve
    Despite its user-friendly design, there may still be a learning curve associated with navigating and fully utilizing all features of the platform.
  • Pricing Structure
    The pricing for 12Return can be on the higher side, which might not be suitable for smaller businesses or startups with limited budgets.
  • Support and Documentation
    Some users have reported that the support and documentation provided could be more comprehensive, which may lead to challenges in troubleshooting.
  • Sales management
    Quotes, Sales Orders, Invoices
  • Marketing Automation
    Campaigns, Email Templates, Target Lists
  • Customer Support
    Customer Portals
  • Inventory Managment
    Products & Product Catalogs
  • Telephony
    Voip Integration, Voice Messages, Inbound & Outbound Calls
  • Team Collaboration
    Real-time Notifications, Stream, Shared Calendars
  • Reports & analytics
    Grid & List Reports, Revenue Forecasts
  • Data Synchronization
    Google Contacts & Calendar, Outlook Contacts & Calendar

Analysis

An editorial look at what each product does well and who it suits.

12Return
EspoCRM

No analysis of 12Return yet.

Overall verdict

  • EspoCRM is a robust and versatile CRM solution that is well-suited for organizations looking for an open-source option with customizable features. It is generally positively reviewed for its ease of use and the value it provides at a competitive cost.

Why this product is good

  • EspoCRM is considered a good choice because it offers a user-friendly interface, a variety of features that cater to small and medium-sized businesses, and it is highly customizable. It allows businesses to manage their relationships and automate workflows effectively. Additionally, it is open-source, which provides flexibility in terms of development and integration with other tools and systems.

Recommended for

  • Small to medium-sized businesses
  • Organizations looking for an open-source CRM solution
  • Companies requiring a customizable CRM system
  • Businesses that need workflow automation and efficient relationship management
  • Teams looking for an easy-to-use interface with good community and support options

Videos

Walkthroughs and reviews on video.

12Return 0 videos + Add
EspoCRM 3 videos + Add

No 12Return videos yet. You could help us improve this page by suggesting one.

Using EspoCRM

More videos

  • - EspoCRM - General Overview | CRM
  • - Workflow in EspoCRM | Powerful Automation in your Business

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
12Return
EspoCRM
100% 100%
Maintenance Management
0% 0%
0% 0%
CRM
100% 100%
100% 100%
Industries
0% 0%
0% 0%
Sales
100% 100%

User comments

Share your experience with using 12Return and EspoCRM. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

12Return no reviews yet
EspoCRM 5.0 · 2 reviews

We have no reviews of 12Return yet. Be the first one to post

  • Open-source solution that truly meets your needs
    SaaSHub review
    · Aug 2025

    We’ve been using EspoCRM for over a year already and so far it has met all of our needs. The ability to shape the system around our work processes has been the biggest advantage for us. We’ve customized fields,...

  • A convenient CRM platform for lead management and marketing
    SaaSHub review
    · Mar 2025

    We use EspoCRM to solve many tasks. In particular, the marketing department actively uses this platform for lead storage, contact management and email automation.

Alternatives to 12Return and EspoCRM

When comparing 12Return and EspoCRM, you can also consider the following products.

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