Best Service Desk Products in 2025

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Key ServiceNow features:

Comprehensive IT Service Management Customizable Integration Capabilities Scalability

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Key SolarWinds Service Desk features:

User-Friendly Interface Comprehensive Ticketing System Customization Options Automated Workflows

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Key EcholoN features:

CMDB Offline App Workflow Engine

Try for free freemium €5000.0 / One-off (5 User)

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Key Jira Service Desk features:

User-Friendly Interface Integration Capabilities Customizability Automation

Freshservice: the one-stop cloud solution for all your IT management needs.

Key Freshservice features:

User-friendly Interface Robust Automation Customizable Strong Integrations

EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Key EasyVista features:

User-Friendly Interface Customization Integration Capabilities Mobile Access

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Key ManageEngine ServiceDesk Plus features:

Incident Management Asset Management Project Management Problem Management

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

Try for free paid Free Trial

Help desk software features that work for IT.

Key Spiceworks Help Desk features:

Free of Cost Cloud-Based User-Friendly Interface Community Support

Ivanti Service Manager is the most affordable, flexible, and complete cloud-optimized ITSM solution available.

Key Ivanti Service Manager features:

Extensive ITIL Support Customization Integrated Neurons Platform User-Friendly Interface

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

Visit website

Cherwell is an IT service management software solution.

Key Cherwell features:

Customization User-Friendly Interface Flexible Licensing Integration Capabilities

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

Key BMC Helix ITSM features:

Comprehensive Functionality AI-Driven Automation Cloud-Based Flexibility Customization and Integration

System Center Service Manager is an IT service management software that is used by IT departments to deliver business value.

Key System Center Service Manager features:

Integration with Microsoft Products Customizable Workflows Comprehensive ITIL Support Self-Service Portal