Best Customer Success Products in 2026

Customer Success for the New Enterprise.

Key Gainsight features:

Comprehensive Customer Success Platform Integration Capabilities Advanced Analytics Automation Features

The precision Work Intelligence for actionable bottom line impact and #1 workforce analytics software that shows how work actually happens: get real-time and historical data, understand productivity at every level, track AI adoption across your org.

Key Insightful.io features:

Productivity AI Adoption Report Customizable Dashboards Time Tracking

Try for free paid Free Trial $8.0 / Monthly (per employee per month (billed annualy))

ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Key Churnzero features:

Customer Success Real-time Data Integration Automation

Totango is a Customer Success Software Platform.

Key Totango features:

User-Friendly Interface Comprehensive Customer Success Features Customizable Dashboards and Reports Integration Capabilities

Customer success has changed. Meet the modern Customer Platform! .

Key Planhat features:

User-Friendly Interface Comprehensive Customer Success Tracking Customizable Dashboards Data Integration Capabilities

Reduce churn and increase revenue with the true customer success management platform.

Key ClientSuccess features:

User-Friendly Interface Customer Health Scoring Integration Capabilities Customer Insights

Analytics and insights to drive B2B startup success 🚀.

Key Vitally features:

User-Friendly Interface Comprehensive Customer Success Tools Data Integration Customization

paid Free Trial $500.0 / Monthly

The only platform that fixes every type of churn for you.

Key ChurnKey features:

Cancel Flows Failed Payment Recovery Churn Prediction A/B Testing

freemium $99.0 / Monthly

Stop Losing Money toFailed Payments in Stripe. Churn Buster saves you thousands of dollars every month by ensuring your customers update their payment information.

Key ChurnBuster features:

Automated Dunning Process Integration Capabilities Customer Communication Analytics and Reporting

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Customer Success Software designed for B2B SaaS businesses.

Key Custify features:

Customer 360 Customer Health Growth Automation

paid $899.0 / Monthly (Up to 3 seats / users)

Reduce SaaS churn.

Key Raaft features:

Cancel Flows Offboarding Product Feedback

freemium

Natero is a Customer Success platform that merges machine learning for predicting behavior and big...

Key Natero features:

Comprehensive Customer Analytics Customer Health Tracking Segmentation Capabilities Automation of Workflow

SaaS Metrics for Stripe. Absolutely Free. .

Key ProfitWell features:

Comprehensive Metrics Free Subscription Analytics Ease of Use Integrations