Zoho was born as an Open source alternative to Saleforce. Once it achieved a relevant market share, it switched to a closed cloud model. It is tremendously similar in its operation and characteristics, its differential point being the slightly lower price.
This tool of Zoho CRM let you create your own Surveys and get responses from across your contacts on the CRM platform. It further assesses and analyses these responses for you to make sense of and then eventually take appropriate steps. This feature is a boon for small businesses as they get comprehensive details at a cheap price.
Zoho CRM started out as a tool meant to help SMBs. Today, it is used by businesses of all sizes and in diverse segments, including eCommerce. Like Salesforce, Zoho offers multiple useful integrations with popular eCommerce tools like MailChimp and OneSaaS, not to mention with Zoho’s own extensive suite of apps.