Wallu.ai
AI customer support that answers from your own docs across Instagram, WhatsApp, Discord, Telegram, Facebook, Slack, email and web chat. Also includes email marketing, SEO tools and short-form video, in one dashboard. From $4.99/month.
AI customer support that answers from your own docs across Instagram, WhatsApp, Discord, Telegram, Facebook, Slack, email and web chat. Also includes email marketing, SEO tools and short-form video, in one dashboard. From $4.99/month.
This page is designed to help you find out whether Wallu.ai is good and if it is the right choice for you.
Wallu is an all-in-one AI platform for small teams: customer support, email marketing, SEO and video in a single dashboard, starting at $4.99/month.
Wallu Assist handles customer support across every channel — a website widget, Instagram, WhatsApp, Discord, Telegram, Facebook, Slack and email — all landing in one shared inbox. The AI answers from your own knowledge base: upload help articles, FAQs, docs, or just point it at a website URL. When a question isn't covered by your content it stays silent rather than inventing an answer. It replies in the customer's own language automatically, and pauses the moment a human takes over the conversation.
Also included: native ticket management with ticket panels and templates, a built-in lead pipeline with customer journey history, and WooCommerce order lookup.
Wallu Studio turns long videos into short vertical clips — the AI picks the moments, writes the hook and description, adds captions and reframes to the speaker — plus AI thumbnails and template-driven motion graphics. Publish or schedule directly to YouTube, TikTok, Instagram, Facebook, LinkedIn and Pinterest.
Wallu Reach covers email marketing: import contacts, generate campaign copy and images with one button, with list hygiene, warmup limits and suppression built in.
Wallu SEO provides full-site audits, AI visibility tracking and on-page fixes.
Plans start at $4.99/month for 350 AI responses and 1,000 emails.
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Built for Discord communities
Wallu is designed to work inside Discord servers, where many developer, gaming, and SaaS communities already run support. It answers member questions in the channels people already use, so they don't need a separate help portal.
Trained on your own content
The bot can be trained on your documentation, website pages, and other knowledge sources. Its answers are then grounded in your product information instead of generic AI output, which can improve relevance and accuracy.
Reduces support workload
It handles repetitive and frequently asked questions automatically and around the clock. This frees moderators and support staff for more complex issues and can shorten response times across time zones.
Quick setup with little coding
Adding the bot to a server and connecting a knowledge base is generally simple and needs little technical work. Small teams and community managers can deploy it without building a custom AI pipeline.
Trial or entry-level access
Wallu has historically offered a free trial or low-cost entry plan. This lets teams test answer quality in their own community before committing to a paid subscription.
We work with NGOs, universities and small companies.
Price, and not by a small margin.
Support: Intercom's Fin is $0.99 per resolution and its $49 plan includes 50 of them. Wallu Assist Pro is $49 for roughly 2,180 conversations. Same price, same month, about 43 times the volume, and the bill does not move when your traffic does.
Email: Mailchimp Standard runs about $135 a month at 10,000 contacts, and it keeps billing you for people who unsubscribed until you manually archive them. Wallu Reach Growth is $49.99 for 10,000 contacts and 80,000 sends, which is $0.000625 an email.
Video: Opus Clip watermarks clips on its free plan and deletes them after three days, and its B-roll and scheduler unlock at $29. Wallu Studio Starter is $8.99 with both included, and every Studio plan exports 4K with no watermark, including the $4.99 one.
Discord: MEE6 is $11.99 a month per server, Dyno $4.99 per server, Carl-bot $3.99 per server, and none of the three answer questions from your own documentation at any tier. Wallu is billed per account, so three servers still cost $4.99.
Beyond price, Assist does things a chat widget cannot: live order lookups against Shopify and WooCommerce returning the real tracking number, calendar booking against real availability, and screen share with remote control when the AI cannot finish the job.
Three products that are normally three companies, behind one account and one knowledge base. Assist answers customers on nine channels, Reach runs email, SMS and WhatsApp campaigns, and Studio produces and publishes video.
The pricing model is the real difference. Most AI support tools bill per resolution: Intercom's Fin charges $0.99 every time it resolves a ticket, and its $49 plan includes 50. Wallu Assist Pro is $49 flat and handles roughly 2,180 conversations, about 2.2 cents each. Entry is $4.99 for 350 AI replies, which works out at 1.4 cents per answered customer.
Flat monthly, never per seat and never per resolution, so a busy month costs exactly what a quiet one costs.
Small teams and solo founders who carry a support and marketing load built for a bigger company. Typically ecommerce stores on Shopify or WooCommerce, SaaS products, Discord communities, and small agencies serving several clients. They have between one and fifty people, no dedicated support desk, no email marketer, and no video editor, and they are already paying for three or four separate tools to cover the gap.
It started as one AI support bot answering questions from a company's own documentation. The pattern that kept repeating was that customers never arrive on one channel. The same person emails, then messages Instagram, then opens the website chat, and each tool held its own disconnected copy of the answers.
So the knowledge base became the product, and the channels became interchangeable. Then the same customers asked who was going to write the marketing emails and cut the videos, and those became Reach and Studio. The constraint throughout was price: the tools that do this well are priced for companies with staff, and the people who need them most have neither.
TypeScript and React on the front end, Node.js and Express on the back end, Prisma over MySQL. Google Gemini for language and vision, Qdrant as the vector store for knowledge base retrieval. Stripe for billing, Redis and BullMQ for job queues, Socket.IO for realtime, Cloudflare R2 for object storage, Postal and Amazon SES for email delivery. Video uses Remotion, WebCodecs and WebGPU for browser-side rendering, MediaPipe for face tracking, and Whisper for transcription. Deployed on nginx and pm2.
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