Software Alternatives & Reviews

Boost customer satisfaction, productivity, and sales using state-of-the-art AI and omnichannel technology.

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Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state-of-the-art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channel conversion by up to 250%, and productivity by up to 80%.

Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities

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The best alternatives based on verified products, community votes, reviews and other factors.

  1. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  2. Autochat helps E-commerce businesses increase their conversion and retention rates by engaging users with contextual, proactive & automated conversations throughout their purchase journey.

  3. Transform your Websites Into Automated Leads & Sales Bots

  4. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  5. Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

  6. Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.

    paid Free Trial $20.0 / Monthly

  7. Easy to use chatbot platform for business

    paid Free Trial $50.0 / Monthly

  8. A messaging app that helps you grow your business.

  9. ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

  10. BotStar | Engage Customers Online with Live Chat & Chatbots

    freemium $15.0 / Monthly (500 Monthly Sessions)

  11. Super fast, lo-fi video texting with close friends

  12. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  13. Zendesk is a beautiful, lightweight help-desk solution.

    Visit website

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  1. User avatar
    Tactful UCX is a good professional and intuitive platform that makes online customer service experience seamless & easier

    As an online Customer Service agent I loved using Tactful UCX, I was predominantly a live chat agent so of course, Tactful's unified agent desktop was ideal for the needs of our customers. I particularly liked the saved reply feature, I could easily select a saved reply, personalize it, and then reply in a timely manner to customers.

    Tactful UCX omnichannel live chat kept me on top of my game aiding me to own my skills, even juggling between 5 chats at the same time ensuring that all customers get a timely response and as mentioned above the saved reply feature was a lifesaver.

    👍 Pros:    Affordable|Automation|Omni-channel|Live chat
    👎 Cons:    Notifications

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Author of's details: | Publisher: SaaSHub
Categories: Customer Experience, Customer Engagement, Customer Support