Software Alternatives & Reviews


MyCustomerLens is an on-demand insights platform. Using natural language processing, we make business sense of your unstructured feedback, in real-time.

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MyCustomerLens creates on-demand insights from unstructured feedback so that you can make faster and more informed decisions about how to grow your business.

Our award-winning platform reimagines the feedback process by automating the ability to listen everywhere, summarise text data and benchmark performance.

Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of direct & public feedback, across the entire customer journey, to create a single source of truth.

Summarise text data. Businesses waste time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time.

Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your performance over time, across locations and against competitors.

With MyCustomerLens, decision-makers at growing companies can save time, reduce cost and drive customer and revenue growth.

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MyCustomerLens Alternatives

The best MyCustomerLens alternatives based on verified products, community votes, reviews and other factors.
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  1. Deeply understand customer feedback across all channels - from support tickets to reviews. Get real-time insight into customer issues with the automated topic and sentiment analysis.

    paid $6000.0 / Annually

  2. MaritzCX provides customer experience software and research to help companies respond to customers more effectively.

  3. Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

  4. Maximize advertising campaign results and design performance with pre-launch analytics.

    paid Free Trial €19.0 / Monthly

  5. Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

  6. Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

  7. The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

    freemium €39.0 / Monthly (Starting at: 3,000 Recordings per month with unlimited Heatmaps)

  8. Extract actionable insights from customer feedback using deep learning

  9. A customer research platform for product teams

  10. We’ve built an artificial intelligence that instantly predicts how users will see your website so that you can create landing pages that sell

  11. Instant visual analysis of websites to perform competitor analysis or conversion rate optimization.

    freemium $42.0 / Monthly (Unlimited Usage)

  12. Empowering designers with visual predictive analytics

  13. Send alerts to any corporate device: PCs, phones, tablets, etc.

    Free Trial

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MyCustomerLens Reviews

  1. User avatar
    Bring all your feedback into one place and understand all the comments

    MyCustomerLens is a great solution for really getting into your customer feedback, making sense of free text comments, analysing the detail, and making decisions or taking action to follow-up. As well as running or analysing customer surveys, you can also import feedback from other sources, or listen to social feeds, and include comments and text in the analysis. Dashboards present results in clear, understandable, actionable format to share within your business.

    🏁 Competitors: Survey Monkey
    👍 Pros:    Social listening|Free comment analysis|Surveys
  2. User avatar
    A fan...

    I have been a customer of MyCustomerLens since day one. Their solution provides a structured and an effective way to collate feedback from a wide range of sources into one, clean, manageable dashboard. It allows us to better understand our customer, but more importantly act quicker to resolve issues and stay ahead.

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Author: | Publisher: SaaSHub
Categories: Customer Feedback, Customer Experience Management, NLP And Text Analytics, Data Science And Machine Learning, Realtime Feedback