Mattersight Predictive Behavioral Routing Alternatives

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to.

Try for free paid Free Trial $5.0 / Monthly (Per User)

Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Workforce management, quality and performance management, analytics, cloud or on-premise

Humanize the workplace with intelligent automation from Teleopti. 100% committed to helping you optimize and engage your most important resource – your staff.

Cloud contact center solutions

Simpler, smarter and fairer scheduling software for customer support teams at scale

freemium £15.0 / Monthly (All features included)

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Improvado is an ETL platform that extracts data from 300+ pre-built connectors, transforms it, and seamlessly loads the results to wherever you need them. No more Tedious Manual Work, Errors or Discrepancies. Contact us for a demo.

paid

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

paid Free Trial $15.0 / Monthly (Professional version (user/month))

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.