K-Chat Reviews and Details

Questions & Answers

1. What makes K-Chat unique?

   Unlike general-purpose chatbots, K-Chat is tailor-made for Shopify and gets to know your store automatically. It doesn’t just chat, it understands your business. By accessing your store’s data, it provides precise answers about your products, orders, and policies.

   1. Reduce customer service costs: By resolving up to 85% of queries instantly, K-Chat frees up your team to focus on high-value tasks while cutting support costs significantly.
   2. Boost average order value (AOV): K-Chat uses advanced AI algorithms to suggest the most relevant products and complementary items, increasing upsell and cross-sell opportunities.
   3. Prevent missed sales: Guiding customers to exactly what they need ensures they can complete their purchases, even when they come in with complex queries or specific needs.
   4. Understand unmet customer needs: K-Chat captures insights into what customers are searching for, highlighting gaps in inventory or new trends to inform your future product strategy.
   5. Improve loyalty and retention: With fast, tailored support, your customers will keep coming back, knowing your store offers a seamless shopping experience.

   Studies show that 80% of shoppers leave after an unsuccessful search. With K-Chat, your customers always find what they’re looking for, resulting in happier shoppers, fewer abandoned carts, and a healthier bottom line.

2. Why should a person choose K-Chat over its competitors?

   K-Chat is an affordable but powerful AI solution, developed by an AI first company.

   K-Chat is designed to be cost-effective by recognising that not all messages are equal. Instead of a flat rate, usage is priced based on the complexity of the query. It is 1p per message for FAQs and small talk, and 40p for more complex tasks like product searches or order tracking.

   For £50 per month, you get a fully automated customer service solution that automates up to 85% of queries, covering up to 150 conversations at an average cost of just £0.33 per conversation.

   By comparison, Tidio’s Lyro AI Plan requires both a Starter Plan (£24.07 per month, 29 EUR) and a Lyro AI Chatbot Plan (£32.37 per month, 39 EUR), totalling £56.44 for 50 AI conversations. This averages £1.13 per conversation.

   K-Chat is 70% cheaper, delivering high value at a low cost while boosting sales and saving time.

3. How would you describe the primary audience of K-Chat?

   Shopify Store owners looking to automate customer support and elevate their service.

   Whether your Shopify store has a few products or thousands of SKUs, K-Chat efficiently processes your data to deliver accurate and personalised responses. K-Chat is trained using data pulled directly from your Shopify store, including product inventory, order details, website FAQs, and policies like shipping and returns to achieve 80% automation.

4. What's the story behind K-Chat?

   Our client The Edit LDN, was growing rapidly, 267% year-on-year growth and their team was overwhelmed with customer queries about order tracking, sizing, and promotions. Live chat was impossible to sustain, leading to delays and frustration.

   To solve this, we built K-Chat, an AI assistant powered by GPT technology, capable of understanding questions however they were phrased, even in multiple languages for their global audience. This automated 85% of customer inquiries, at a fraction of the cost of live support.

   That's how it started.

   Through the process, we’ve learnt that customers increasingly expect personalised, conversational interactions throughout their shopping journey. As a result, we continue to evolve K-Chat to understand customer intent, assist with product discovery, provide reassurance, and serve as the ultimate AI agent for e-commerce stores.

5. Who are some of the biggest customers of K-Chat?

   • Santander
   • Charlotte Tilbury
   • Ford
   • The Edit LDN