Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Zubtitle. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Develop and customize captions for social media posts, like Twitter, Facebook, Instagram, and LinkedIn. Examples are Zubtitle, Kapwing, Headliner, ClipScribe, and InShot. Source: about 1 year ago
If you want to add captions without wasting time or money, your best option is an intuitive video editing software. I use Zubtitle because it's affordable, user-friendly, and only takes a couple of seconds to convert your audio to timed captions. It also gives you the option to fully customize your captions (font, color, etc.), as well as adding other stylish elements (like a headline, progress bar, logo, and more). Source: over 2 years ago
Sure. The product is called Zubtitle: https://zubtitle.com. We started it in 2018 as a simple video captioning tool for videos. As we saw more and more social media users wanting to get videos ready for Facebook, Twitter, etc., we have been slowly turning it into a full on video editor. Source: over 2 years ago
In the early days for Wavve& Zubtitle it was direct sales/outreach. We would find people on social media promoting their podcast or video and pitch our tools to them. Source: almost 3 years ago
On Facebook, I often see captions printed on top of the video as a separate block (see example below) which solves my two issues! Unfortunately, the only program I can find to create captions like this is zubtitle.com which is great if you want auto-generated captions that are only available in the language spoken in the video. I want to add caption headers like this by uploading a .srt or .txt file so that I can... Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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