ZOMEV VS Freshdesk
Compare ZOMEV VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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ZOMEV
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Freshdesk
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zomev is a dedicated servers company empowered by passionate experts. We use our technology to build a global edge computing network, aiming to offer affordable and valuable cloud services to help our clients reach customers everywhere with 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the bestresponse times in the industry.
Our global network spans 15 data centers and counting. With 8 points of presence in Europe, 1 in North America, 1 in Latin America, 3 in the Asia-Pacific , and 2 in the Middle East region, we guarantee low-latency data delivery across 6 continents.
ZOMEV FreshdeskGreat options for powerful bare metals. Fast interconnected network for server to server communication. Really great experience with sales/support. I'm always kept up to date and given detailed information about the progress of new server deployments and troubleshooting. Top notch service.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
OVH Cloud - OVHcloud provides cloud solutions to meet all of your IT needs. With cutting edge cloud technology, come view our solutions by industry or use case.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Hetzner - Server hosting provider.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!