Software Alternatives, Accelerators & Startups

Zoho Desk VS Zeplin

Compare Zoho Desk VS Zeplin and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Zeplin logo Zeplin

Collaboration app for UI designers & frontend developers
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Zeplin Landing page
    Landing page //
    2023-10-19

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Zeplin features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Zeplin videos

Zeplin Basics: Design Systems

More videos:

  • Demo - Zeplin Demo: What is Zeplin? (Video)

Category Popularity

0-100% (relative to Zoho Desk and Zeplin)
Customer Support
100 100%
0% 0
Design Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Prototyping
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Zeplin. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Zeplin

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Zeplin Reviews

10 Best Adobe XD Alternatives (Free & Paid)
Zeplin is a smart Adobe XD alternative for code lovers. It is a code-based design app where you can source all your components from Storybook, Github, Bitbucket, SourceForge, and other repositories, so they are always code-ready. The app also integrates seamlessly with team collaboration and project management tools like Trello, Proofhub, Monday, Jira, and Slack, offering...
Top 10 Free Adobe XD Alternatives in 2021
One of the top alternatives to Adobe XD is Zeplin, a code-based design tool where your components can be sourced from GitHub, Storybook, and other repositories so they're always code-ready. You can view summaries of your components within your designs and easily see code snippets for how to initialize them. There are also extensive integrations with project management and...

Social recommendations and mentions

Based on our record, Zeplin seems to be a lot more popular than Zoho Desk. While we know about 21 links to Zeplin, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Zeplin mentions (21)

  • Storybook 8
    Additionally, thank you to all our community launch partners across the frontend ecosystem for helping us bring Storybook 8 to the world! Thanks to Chromatic, Figma, ViteConf, Omlet, DivRiots, story.to.design, StackBlitz, UXpin, Nx, Mock Service Worker, Anima, Zeplin, zeroheight, kickstartDS, and Kendo UI. - Source: dev.to / 3 months ago
  • Why is Figma better for developers?
    Designers would often use separate tools like Zeplin or Invision to handoff the designs to developers.๐Ÿšฎ. - Source: dev.to / 4 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Zeplin โ€” Designer and developer collaboration platform. Show designs, assets, and style guides. Free for one project. - Source: dev.to / 5 months ago
  • What do you think about the new Figma developer mode?
    I'd suggest if you're going to use a tool to collaborate on finalized designs. One that doesn't rely on which design tool you use, why not use zeplin.io? There are free plans and paid plans, and it was purpose built for design delivery. Over 5 million users--over 3 million developers using it. Source: 12 months ago
  • Working with engineers
    It seems to be you and your team could benefit from a tool like zeplin. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Zeplin, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Invision - Prototyping and collaboration for design teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Balsamiq - Balsamiq. Rapid, effective and fun wireframing software.