Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
There are many new platforms for creating websites nowadays. But I still use WP and it works well. A lot of plugins and templates. Easy to find a developer to customise theme. No monthly fees. So, I like it.
Based on our record, WordPress seems to be a lot more popular than Zoho Desk. While we know about 764 links to WordPress, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Creating a high-performance website is essential in today’s digital age. Speed, efficiency, and a seamless user experience are the cornerstones of successful web development. This article explores how combining Next.js with WordPress can achieve these goals, providing a robust solution for developers looking to elevate their web projects. - Source: dev.to / about 1 month ago
WordPress as the backend headless CMS, offering a versatile content management foundation. - Source: dev.to / 2 months ago
Open source CMS WordPress and Drupal introduced WYSIWYG editors and template customization to empower independent publishing but page building was still largely code-driven. - Source: dev.to / 3 months ago
While specific CMS platforms were not directly listed in the sources as explicitly supporting Behat, it’s widely known in the development community that Behat can be integrated with several PHP-based CMS platforms. Drupal and _WordPress _are notable examples of PHP CMSs that support Behat testing, thanks to their flexible architecture and the availability of various plugins or modules that facilitate integration... - Source: dev.to / 3 months ago
WordPress is the most popular CMS(Content Management System) among bloggers. The same fact has made WordPress more vulnerable to attacks by hackers. Especially for authentication vulnerabilities such as brute-force attacks. - Source: dev.to / 4 months ago
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