Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, TrID seems to be a lot more popular than Zoho Desk. While we know about 21 links to TrID, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Assuming that I've not misunderstood, how does this compare to things like: TrID [0]?? Apart from being open source. [0] https://mark0.net/soft-trid-e.html. - Source: Hacker News / 3 months ago
If not, try using something like trid to detect what the file is, and other tools like ffmpeg or imagemagick to see if they can read it. Source: 11 months ago
.vi is not a file extension commonly associated with any common video format. The closest I can find is that it's an Arcsoft VideoImpression Project file, which may or may not contain actual video data. This is their website but from what I can find the VideoImpression product is discontinued. You can use TrID on the file to see what it thinks the file type is based on its magic number. Source: 12 months ago
You can try to use some tools that detect what extenstion file should have based on the content of the file, if the file is small, you can try https://www.checkfiletype.com/, otherwise you can try this tool: https://mark0.net/soft-trid-e.html. Source: about 1 year ago
If file isn’t working (extensible as mentioned) you could try TRiD. Source: over 1 year ago
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