Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
No features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Toast seems to be a lot more popular than Zoho Desk. While we know about 11 links to Toast, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Toast is the point of sale system that many restaurants use - it integrates a lots of aspects of the restaurant https://pos.toasttab.com/. Source: over 1 year ago
Hey! I'm not as familiar with the restaurant space but I've heard good things about Toast. You may need to use their point-of-sale system to get the full benefits, but they do have a CRM, ERP tools, and some marketing capabilities built into their software. Source: over 1 year ago
For others who are confused: Toast is a point-of-sale (POS) app used by restaurants to charge customers. Source: over 1 year ago
Even without robots, services like Toast can cut down the number of waiters needed by moving ordering & table service to smartphones. Source: almost 2 years ago
I think toast https://pos.toasttab.com/ does this for restaurants. They sell point of sale systems, but also back office software too. That enables them to collect all the data, then they provide analytics that is supposed to help the restaurant be more profitable. Source: about 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Square - Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Lightspeed - retail and restaurant point-of-sale, ecommerce, and omnichannel solution
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
TouchBistro - iPad based Point of Sale solution for restaurants