Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, TMSU seems to be a lot more popular than Zoho Desk. While we know about 19 links to TMSU, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
You may want to try TagSpaces https://www.tagspaces.org/ or TMSU https://tmsu.org/ which provide mechanisms for managing tags of arbitrary files (not only EXIF or ID3 ones). - Source: Hacker News / 16 days ago
The author of TMSU left a sibling comment to yours: https://news.ycombinator.com/item?id=37507343 > TMSU is a tool for tagging your files. It provides a simple command-line tool for applying tags and a virtual filesystem so that you can get a tag-based view of your files from within any other program. > TMSU does not alter your files in any way: they remain unchanged on disk, or on the network, wherever you put... - Source: Hacker News / 8 months ago
And what led me to build [TMSU](https://tmsu.org/). - Source: Hacker News / 8 months ago
I haven't used this myself, but I saw a recent announcement here about https://github.com/vifon/tmsu.el#features by /u/vifon which lets you tag files (with https://tmsu.org/ ) from dired, perhaps it would be possible to add features on top of that to colour based on tags? (e.g. Tagging "red" would colour it red). Source: 11 months ago
The TMSU Nautilus Extension seems to require you to install the command-line tool TMSU (a tool to tag files). Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
TagSpaces - TagSpaces is an open source platform for personal data management. With TagSpaces you can manage and organize the files on your laptop, tablet or smart phone.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
allTags - allTags is a free, tag based file management application.
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Tabbles - Tabbles use tags to organize and find files along with your colleagues.