Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, The Silver Searcher seems to be a lot more popular than Zoho Desk. While we know about 34 links to The Silver Searcher, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
If you have trouble finding it among the other stuff happening in the server log, well, so do I! I recommend learning how to programmatically search through your terminal output. Providing a universal method for this is challenging because various tools and terminal emulators implement this functionality differently. Another option would be to use tools like grep or the_silver_searcher (a favorite of mine) to... - Source: dev.to / 6 months ago
Some of the examples below use ag, but could just as well use grep or equivalent. - Source: dev.to / 7 months ago
Why guess when [there are installation instructions for various platforms on the README](https://github.com/ggreer/the_silver_searcher#installing)? Also, although it may not be easy to remember, is this really a problem in practice given the installation count in most contexts is one? If there's a context where it's installed regularly, that's... - Source: Hacker News / 8 months ago
URL 🔗 : https://github.com/ggreer/the_silver_searcher. - Source: dev.to / 11 months ago
My "vim" way of finding all the places where a function is being used: using visual mode, marking the function, and passing it to :Ag (silversearcher) The problem with this is that it is not 100% accurate, since it will just look for things with the same name, so I was thinking about using the LSP to make things more robust. Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
grep - grep is a command-line utility for searching plain-text data sets for lines matching a regular...
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ripgrep - ripgrep combines the usability of The Silver Searcher with the raw speed of grep.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
SearchMyFiles - Alternative to the standard Search For Files And Folders module of Windows. Duplicates search is also supported.